Industry Professionals: Angry Customers are More Expensive to Service 372 Filed under - Archived Content According to our poll, 63% of industry professionals believe that irate customers are more expensive than a calm caller, who gets in touch with the contact centre. Poll – Do you Think Angry Customers are More Expensive to Service? – answers Yes – 63% No – 18% Sometimes – 18% Never – 0% Source: Call Centre and Contact Centre Community Linkedin group poll Sample size – 22 Date: March 2013 Author: Jo Robinson Published On: 3rd Mar 2014 - Last modified: 23rd Sep 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter