According to our poll, 63% of industry professionals believe that irate customers are more expensive than a calm caller, who gets in touch with the contact centre.
Poll – Do you Think Angry Customers are More Expensive to Service? – answers
- Yes – 63%
- No – 18%
- Sometimes – 18%
- Never – 0%
Source: Call Centre and Contact Centre Community Linkedin group poll Sample size – 22 Date: March 2013