Industry Professionals: Angry Customers are More Expensive to Service


Do you think angry customers are more expensive to service

According to our poll, 63% of industry professionals believe that irate customers are more expensive than a calm caller, who gets in touch with the contact centre.

Poll – Do you Think Angry Customers are More Expensive to Service? – answers

  • Yes – 63%
  • No – 18%
  • Sometimes – 18%
  • Never – 0%

Source: Call Centre and Contact Centre Community Linkedin group poll     Sample size – 22     Date: March 2013

Published On: 3rd Mar 2014 - Last modified: 5th May 2017
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