In a webinar poll, we uncovered that 53% of our audience, made up of industry professionals, were convinced that mobile applications were the key driver for contact centre web chats.
Alongside this, a further 24% believed that the was probably the case and an additional 18% admitted that it was a possibility.
Yes – 53%
Probably – 24%
Possibly – 18%
No – 3%
Not sure – 2%
Source: Call Centre Helper webinar poll: The Best Ways to Handle Web Chat in Your Contact Centre Sample size – 256 Date: December 2013