Mobile Apps Drive Web Chat – Contact Centre Professionals 434 Filed under - Archived Content In a webinar poll, we uncovered that 53% of our audience, made up of industry professionals, were convinced that mobile applications were the key driver for contact centre web chats. Alongside this, a further 24% believed that the was probably the case and an additional 18% admitted that it was a possibility. Poll answers Yes – 53% Probably – 24% Possibly – 18% No – 3% Not sure – 2% Source: Call Centre Helper webinar poll: The Best Ways to Handle Web Chat in Your Contact Centre Sample size – 256 Date: December 2013 Author: Jo Robinson Published On: 7th May 2014 - Last modified: 18th Feb 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter