36% of Contact Centre Agents Can Offer £20 Compensation Without Approval

According to our poll, more than seven in every 20 contact centre agents are given the power of offering compensation of up to £20.

Poll – How empowered are your employees? – answers

Does not have individual AHT targets – 55%
Can offer £20 compensation without approval – 36%
Unrestricted access to Social Media – 28%
Can eat and drink at their desks – 53%
None of the above – 17%

(Multiple answers were allowed during this poll, so the total does not add up to 100%.)

Source: Call Centre Helper Webinar Poll – Webinar: 7 Ways to Improve Customer Satisfaction     Sample size – 127     Date: May 2015