Panellists • Gerry Brown - The Customer Lifeguard • Brendan Dykes - Genesys • Jonty Pearce – Call Centre Helper
Topics discussed • Improving Customer Satisfaction • The best ways to measure customer satisfaction • Customer journeys • Personalising Customer Service • Building the right culture in the contact centre • Voice of the Customer • The clever use of technology • Top tips from the audience
Sponsored by Genesys. This webinar is held at: • • 2pm in Paris • 2pm in South Africa • 8am in New York
Topics Discussed
Panellists

Gerry Brown
The Customer Lifeguard

Brendan Dykes
Genesys

Jonty Pearce
Call Centre Helper
