Recorded Webinar: 7 Ways to Improve Customer Satisfaction

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During “Webinar Week” we will be holding a daily webinar on hot contact centre topics.

We start by looking at some innovative ways to improve customer satisfaction.

Monday 11th May 2015

Panellists

• Gerry Brown – The Customer Lifeguard
• Brendan Dykes – Genesys
• Jonty Pearce – Call Centre Helper

Topics discussed

• Improving Customer Satisfaction
• The best ways to measure customer satisfaction
• Customer journeys
• Personalising Customer Service
• Building the right culture in the contact centre
• Voice of the Customer
• The clever use of technology
• Top tips from the audience

Sponsored by Genesys.

This webinar is held at:

• 2pm in Paris
• 2pm in South Africa
• 8am in New York

Topics Discussed

  • Improving Customer Satisfaction
  • The best ways to measure customer satisfaction
  • Customer journeys
  • Personalising Customer Service
  • Building the right culture in the contact centre
  • Voice of the Customer
  • The clever use of technology
  • Top tips from the audience
  • Panellists

    Gerry Brown - Headshot
    Gerry Brown
    The Customer Lifeguard

    Brendan Dykes - Headshot
    Brendan Dykes
    Genesys

    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper

    Author: Megan Jones

    Published On: 5th May 2015 - Last modified: 2nd Jan 2024
    Read more about - Recorded Call Centre and Customer Experience Webinars, , ,

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