Recorded Webinar: 7 Ways to Improve Customer Satisfaction


Agenda

  • Introductions – Jonty Pearce, Call Centre Helper
  • Gerry Brown – The Customer Lifeguard
Webinar Slides: 7 Ways to Improve Customer Satisfaction by Gerry Brown

Click here to view the slides

  • Brendan Dykes – Genesys
Webinar Slides: 7 Ways to Improve Customer Satisfaction by Brendan Dykes

Click here to view the slides

Topics discussed

  • Improving Customer Satisfaction
  • The best ways to measure customer satisfaction
  • Customer journeys
  • Personalising Customer Service
  • Building the right culture in the contact centre
  • Voice of the Customer
  • The clever use of technology
  • Top tips from the audience
  • Winning Tip: “We need to change the way we think about Front line staff to move away from the “paid to work; not to think” mentality. Their input is invaluable and with their constant interactions with customers, they can teach us more than we care to realize”.

Original Webinar date: May 2015







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