During “Webinar Week” we will be holding a daily webinar on hot contact centre topics.
We start by looking at some innovative ways to improve customer satisfaction.
Monday 11th May 2015
Panellists
• Gerry Brown – The Customer Lifeguard
• Brendan Dykes – Genesys
• Jonty Pearce – Call Centre Helper
Topics discussed
• Improving Customer Satisfaction
• The best ways to measure customer satisfaction
• Customer journeys
• Personalising Customer Service
• Building the right culture in the contact centre
• Voice of the Customer
• The clever use of technology
• Top tips from the audience
Sponsored by Genesys.
This webinar is held at:
•
• 2pm in Paris
• 2pm in South Africa
• 8am in New York
Topics Discussed
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by Genesys
