Recorded Webinar: 7 Ways to Improve Customer Satisfaction


During “Webinar Week” we will be holding a daily webinar on hot contact centre topics. We start by looking at some innovative ways to improve customer satisfaction. Monday 11th May 2015

Panellists • Gerry Brown - The Customer Lifeguard • Brendan Dykes - Genesys • Jonty Pearce – Call Centre Helper

Topics discussed
• Improving Customer Satisfaction • The best ways to measure customer satisfaction • Customer journeys • Personalising Customer Service • Building the right culture in the contact centre • Voice of the Customer • The clever use of technology • Top tips from the audience

Sponsored by Genesys. This webinar is held at: • • 2pm in Paris • 2pm in South Africa • 8am in New York

Topics Discussed

  • Improving Customer Satisfaction
  • The best ways to measure customer satisfaction
  • Customer journeys
  • Personalising Customer Service
  • Building the right culture in the contact centre
  • Voice of the Customer
  • The clever use of technology
  • Top tips from the audience
  • Panellists

    Gerry Brown- Headshot
    Gerry Brown
    The Customer Lifeguard
    Brendan Dykes- Headshot
    Brendan Dykes
    Genesys
    Jonty Pearce- Headshot
    Jonty Pearce
    Call Centre Helper

    company logo
    This webinar was brought to you by Call Centre Helper and is sponsored by Genesys


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