Almost Half of Contact Centres Still Take Card Payments Over the Phone

According to our poll, taking card payments over the phone is still the most used payment system in the call centre, with 48% of contact centre still doing so.

Poll – “What payment system methods do you use?” – answers

We don’t take card payments – 34%
Agents takes card payment over the phone – 48%
Customer uses keypad but agent can’t hear tones- 11%
Transfer to IVR card payment – 12%
Self service card payment – 30%

(Multiple answers were allowed during this poll, so the total does not add up to 100%.)

Source: Call Centre Helper webinar: Efficiency vs Effectiveness     Sample size – 194      Date: October 2016