Answers: Multilingual call centres

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“Does anyone know of any multilingual call centres in the UK?”

Answer 1:

Try CallPoint New Europe. It’s a leading customer call center in Eastern Europe with operations in Romania and Bulgaria with about 400 positions.

They have operations in 10 languages, they are very strong in EN, FR, DE, ES and IT

Answer thanks to Greg Vig. 

Answer 2:

GSI Commerce in Manchester offers English French Italian German Spanish Dutch and Nordic languages in Manchester.

Answer thanks to Christine Ashworth. 

Answer 3:

Try CTL Europe. Based in London, so have good catchment area, but rates are comparable with other UK centres.

Answer thanks to Mark Jefferies.

Answer 4:

I found CTL Europe in wembley very good for the main euro languages. Nice people to deal with and despite their London location their pricing was attractive.

Answer thanks to James DeFreitas.

Author: Jo Robinson

Published On: 30th Aug 2008 - Last modified: 12th Apr 2022
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11 Comments

  • Regards proven multilingual centres there is Firstsource and Teletech in Northern Ireland and Sykes in Edinburgh!

    Donal Crotty 15 Jul at 11:52

  • There are/were several in and around Manchester, Hyperion (taken over by Oracle last year) used to operate in English, French, German, Italian and we had a couple of Swedish/Norwegian/Finnish speakers too. IBM and Shell also used to operate multi-lingual operations

    Susan Eyres 18 Jul at 10:18

  • Language Line Services are based in London. We offer a full range of multilingual Telephone Interpreting Services as well and Translation Service.

    We can provide access to interpreters that speak over 170 different languages.

    Matthew Lowe 22 Aug at 13:55

  • gem was established in Belfast in 2000 following Philip Cassidy’s identification of a global market opportunity for the provision of outsourced email handling services. It is now one of Europe’s leading independent providers of outsourced contact centre serviced across email, telephone, SMS, and live chat in 29 languages.

    Since inception the business has grown to more than 1000 employees in Northern Ireland with two offices in Belfast and one in Derry and Debrecen in Hungary.

    When founded, gem was originally designed to fill a gap in the market for the provision of an outsourced email handling service – essentially an email ‘call centre’. Since then, the company has expanded to provide services including customer care, technical support and sales to back office processing. In addition to delivering multi-channel, multi-lingual contact services to its client base, gem captures critical customer and staff feedback and uses this insight to consult on enhancing a client’s brand.

    Exports account for 98% of gem’s business, which includes 38% to the US, 38% to the UK and 15% to mainland Europe.

    Mark McLoughlin 22 Aug at 15:49

  • Starwood Hotels & Resorts has a large customer contact center in Cork, Ireland. This center services The United States, Europe and parts of the Middle East. They handle calls in English, Spanish, French, Dutch, Italian and more.

    Jenna Lusk 25 Sep at 16:33

  • My company offers a 24-7 multilingual helpdesk which has become a huge success not only because of the language skills but also the huge cost savings. The biggest success has been the businesses that have badged it as their company and resold it as there own. This centre is also linked to our UK setup.

    Good luck in finding everything you want!!!!!!!!!

    Russell

    Russell Bailey 21 Oct at 13:21

  • Hi there, Anyone knows about a directory of Multilingual Contact centres in UK.
    In Gibraltar for example with have some betting companies with Customer Services, Bwin,Partygaming,Stan James,Victor Chandler,

    Thank you for your help,

    Joe

    Joe 21 Oct at 12:27

  • Please does anyone know any multilingual call centres in Bonn,or Köln? would greatly appreciate your help.

    Harry 18 Feb at 15:14

  • Looking for multilingual contact centre to support service enquiries. Need English, French, German, Spanish, japanese, Mandarin. Cost and ease of access key (eg eastern europe) for London HQ Business. Significant UK element (English) also required so dual centred (UK and Overseas) suit.

    Jam 5 Aug at 12:44

  • Hi there! Does anybody know a italian call center here in the philippines?

    Rozli 29 Apr at 11:09

  • I am looking for a UK based company that can offer customer service in multilingual languages

    Caroline 29 May at 11:13