Report: The State of Voice in the Contact Center Industry

speechmatics report on the state of voice in the contact centre industry

It is no secret that voice is a crucial part of the contact centre industry.

In recent years, however, contact centres have developed omnichannel strategies with new ways for customers to engage with them.

Download this report to learn how contact centre companies are utilizing voice technology to impact business objectives.

White Paper written by: Speechmatics

Click here to download your copy of the White Paper

Published On: 9th Dec 2019 - Last modified: 20th Mar 2020
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