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Articles - Speechmatics

Discover and explore our Speechmatics content collection, including articles, blogs, news stories, case studies, resources and more.

A picture of a person speaking into different flags

New Partnership for what3words and Speechmatics

A photo of the word "oops" in a wooden circle

29 Mistakes That Your Contact Centre Might Be Making

A photo of a speech bubble and a magnifying glass

Survey – Shaping the Contact Centre Speech Technology of the Future

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Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

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