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Articles - Speechmatics

Discover and explore our Speechmatics content collection, including articles, blogs, news stories, case studies, resources and more.

A picture of a person speaking into different flags

New Partnership for what3words and Speechmatics

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29 Mistakes That Your Contact Centre Might Be Making

A photo of a speech bubble and a magnifying glass

Survey – Shaping the Contact Centre Speech Technology of the Future

Content Guru Rebirth of Retail Box

Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

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Latest Resources

Guide: A New Vision for Workforce Management

Guide: A New Vision for Workforce Management

White Paper: Why Customer Satisfaction Is Your Most Valuable Asset

White Paper: Why Customer Satisfaction Is Your Most Valuable Asset

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Upcoming Events

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Webinar: Customer Feedback Tactics You Can’t Overlook

thumbnail advert promoting event Conversational User Interfaces Conference 2025

Conversational User Interfaces Conference 2025

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How QA Can Improve Call Centre Productivity Metrics

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Manual Call Tagging Wastes Time – Here’s How Teams Are Taking It Back

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Featured Articles

Thumbnail Welcome Calls: A Simple Way to Increase Customer Satisfaction

Welcome Calls: A Simple Way to Increase Customer Satisfaction

Thumbnail 15 Clarifying Questions For Customer Service

15 Clarifying Questions For Customer Service

Thumbnail When Is It OK to Hang-Up on a Customer?

When Is It OK to Hang-Up on a Customer?

Thumbnail How to Setup a Call Centre from Scratch – The Checklist

How to Setup a Call Centre from Scratch – The Checklist

Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

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