RingCentral Unveil New Innovations at ConnectCentral 2017

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RingCentral have welcomed customers, partners, media and analysts to ConnectCentral 2017, to explore the future of the digital workplace.

At the event, Ring Central’s second user conference, the company unveiled new capabilities that advance its Collaborative Communications vision, aimed at empowering people to work the way they want.

New innovations announced today and showcased at ConnectCentral 2017 include:

Vlad Shmunis

Vlad Shmunis

“The innovations we’re unveiling today at ConnectCentral demonstrate how we continue to push the envelope on what’s possible with the power of industry-leading cloud communications and collaboration solutions,” said Vlad Shmunis, founder, chairman and CEO of RingCentral.

“Our open platform, global reach, and analytics capabilities are beyond what any other provider in our industry can offer.

“It is these capabilities that are changing the game for global enterprises as they migrate their communications solutions to the cloud in order to drive better customer and end-user experiences.”

Creating Open Platform Integrations for Intelligent Business Workflows

In today’s multi-cloud applications environment, open platform integrations are critical to enabling intelligent business workflows.

RingCentral is expanding its open RingCentral Connect Platform™ to include new powerful AI, chatbots, and application integrations, including:

[For further details, click here]

Supporting Global Workforces

RingCentral has expanded the footprint of its RingCentral Global Connect Network in Latin America to support growing demand from enterprise customers.

Multinational businesses with offices in Peru, Brazil, and Argentina can now enjoy the benefits of localised presence integrated as part of a global enterprise communications solution.

RingCentral also announced the expansion of its presence in France, with the following new leadership and product capabilities:

Global Quality of Service Analytics

In the world of legacy on-premises voice communications systems, it was impossible to centrally deploy and manage global enterprise PBX systems, as well as troubleshoot service quality issues.

With RingCentral Global Office, enterprises can deploy, administer, and manage the solution centrally on a global basis.

In addition, RingCentral is now providing real-time analytics capabilities that:

With Quality of Service Analytics, RingCentral aims to empower administrators with deeper insights into the end-user experience and faster issue resolution. This new capability is now available to RingCentral Office customers.

For additional information about the RingCentral annual conference, ConnectCentral 2017, please visit: connectcentral.ringcentral.com

Author: Robyn Coppell

Published On: 27th Oct 2017 - Last modified: 5th Mar 2020
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