Shouldn’t you Take a Systematic View of Performance? 232 Filed under - Archived Content I don’t know much about football As a teenager I used to play in the school yard. When they picked teams I was always the last poor sod standing there. I was usually dismissed to the other team with a “Oh, you have him”. I was fat I was slow I lacked talent (Keep your thoughts to yourself.) But I’m going to win the F.A. Cup I’m going to invest in a team and then I’m going to coach them. Here’s how: 1. I’m going to get the right players I will invest when I can (my mate Gerry is a master at football manager) I’m going to grow my own talent, they call it an academy — I think 2. The players are going to train Eat the right foods Stop smoking Kick a football, then kick it again. And when they are done, they are going to kick it some more Spend Friday nights in — I guess drinking before a match is bad 3. I will create the right environment We will have a clear goal I’ll do motivational team talks We will develop rapport I’ll employ a sports psychologist to stop them messing with each other’s heads — and mine 4. I will buy them the right kit A strip — stripes are nice Some goal posts Boots, those with studs in to stop them slipping over 5. They will look at their performance They will watch every match Did they run when they could and pass when they couldn’t? They will learn from what went wrong Why am I so sure I can win the F.A. Cup? I clearly have no idea what I’m talking about. I couldn’t tell you one end of a football from another. But I will win the cup, because unlike the rest of the Football League, which changes managers the way I change my socks (3 or 4 times a month), I will invest in a manager who knows what he is talking about and let him get on with it. Shouldn’t you take a systematic view of performance, not a knee-jerk one? Author: Jonty Pearce Published On: 30th May 2014 - Last modified: 5th Feb 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter