Software Company Drives Space Truck From Cape Town to Cairo 308 Filed under - Archived Content, Zailab Space-age software company ZaiLab tasked its industrial design team with a unique project: design a futuristic space truck that can travel from Cape Town to Cairo – in just 300 days. ZaiLab CEO Nour Addine Ayyoub wanted to put his company on the map and decided to do exactly that – by building a space truck to match the futuristic offices located in Cape Town’s trendy Foreshore. He already had a military vehicle on hand, originally bought for overland travel. It was about to set out on the journey of a lifetime. Cape Town–based ZaiLab, which specialises in a new take on staid contact centre software, has the concept of rewarding conversations at its core. This value needed to be factored into the overland adventure. Ayyoub decided to partner the truck’s journey with his humanitarian project, Voices of Humanity, which aims to record the lived experience of a wide spectrum of people. The intention, in this inaugural journey, was to spread the message of rewarding conversations across the continent. It was a perfect match. After all, what better way to start a conversation than an 18-tonne space-age truck? The custom-built vehicle features a repurposed military 6×6 MAN KAT chassis, while the bodywork design was inspired by futuristic vehicles from science fiction films such as Tron, 2001: A Space Odyssey and Star Wars, as well as a heavy-duty V10 diesel engine. The ZaiTruck can survive even the toughest terrain, which came in handy in its great trek across the continent. Ayyoub’s industrial design team jumped at the chance to design the futuristic vehicle. His unique approach to building his company attracted a dedicated team who share their CEO’s vision. His ideology that anything is possible is ingrained into the DNA of ZaiLab. The expedition, which included Ayyoub himself and ZaiLab staff members Dominique Vandenhoudt (videographer) and Roelf Mulder (industrial designer), set off from Cape Town in September. The route took them north via Namibia and through Zambia, Tanzania and Sudan before finally reaching Egypt in December. The journey hasn’t been without its challenges, with electronic failure, flat tyres and potholes from hell causing all kinds of trouble along the way. But that didn’t stop the team from climbing Mount Kilimanjaro in early October. As the ZaiTruck rumbled its way towards its end goal, the team stopped to have conversations with locals, asking 10 questions that they record for the Voices of Humanity website. And those interested in the quirky company behind the truck could check out the cutting-edge contact centre capabilities using the vehicle’s on-board computers. The truck, which is currently making its way across Europe, is scheduled to arrive in America for the Enterprise Connect Expo taking place in Orlando in March. Author: Robyn Coppell Published On: 16th Jan 2018 Read more about - Archived Content, Zailab Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter Editor's Pick 21 Tips to Make Your Customers Feel Truly Valued Top 10 Use Cases for Speech Analytics How to Improve Forecast Accuracy 5 Things Creative Leaders Do Differently Latest Resources White Paper: How to Empower Your Agents and Elevate Customer Experience Guide: Work From Home vs Return To Office Upcoming Events Advancing CX With GenAI-Powered Innovation – Webinar Tue 02 Apr 2024 Introducing EnghouseAI – Practical AI for Smarter CX – Webinar Thu 04 Apr 2024 Latest Insights How Did Remote Work Revitalize Collaborative CX? 5 Signs You Need a VoiceBot Featured Articles 21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service The Key Elements of a CX Lifecycle and Ways to Improve It What is Attrition Rate and How to Calculate It The Top 10 Call-Closing Statement Examples Popular Pages The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day The Top 50 Words to Describe Yourself on Your CV in 2024 Contact Centre Dashboard Excel Template Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service? Popular in Category The Threat of Voice Ageing in Voice Biometrics Security How to Activate the Agent of the AI-Fueled Future – Webinar