8×8 has announced Sweetwater Sound, the music technology and instrument retailer, has deployed the 8×8 Work cloud communications solution to help employees communicate, collaborate, and provide exceptional customer experiences for Sweetwater Sound’s customers.
Sweetwater Sound, the largest online retailer of musical instruments and professional audio equipment with more than $1.5 billion in revenue, needed a reliable communications solution for their 2,300 employees to better service over 1.6 million customers.
The company was struggling with their on-premises communications system due to reliability and stability issues as well as the lack of product enhancements.
The online retailer knew they needed a cloud-based, resilient solution capable of handling enormous spikes in call activity during busy shopping seasons, while also delivering exceptional call quality to understand and better assist their customers.
Sweetwater Sound chose the solution, which includes enterprise voice, video meetings, and team chat capabilities, in a single desktop, mobile, or web experience.
As a result, Sweetwater Sound is now able to ensure business resilience, coupled with high call quality, while creating highly personalized buying experiences for its customers.
Additionally, Sweetwater Sound employees are able to communicate and collaborate with colleagues and engage with customers from anywhere, and on any device.
“Providing our customers with memorable, personalized experiences is something we pride ourselves on – regardless of whether that customer is standing in our store or buying online from their home,” said Jason Johnson, Chief Information Officer at Sweetwater Sound.
“8×8 provides us with the reliability and quality we need in a cloud communications solution, allowing us to continue focusing on our customers.
“As a retailer of professional audio equipment, call quality is a must and will be a complete game-changer for us during busy periods, allowing us to service our customers like never before.”
“Sweetwater Sound now has a reliable, resilient solution capable of handling every spike in activity with consistent, crystal clear call quality,” said Hunter Middleton, Chief Product Officer at 8×8, Inc.
“Sweetwater Sound’s appreciation for our call quality is high praise given their expertise in sound and music, and demonstrates our dedication to being a product-first company and continually delivering on our customers’ needs and surpassing expectations.”
The technology is part of 8×8 XCaaS (eXperience Communications as a Service), offering integrated cloud contact centre, voice, team chat, video meetings, and SMS capabilities in a single-vendor solution.
It is built on the resilient, secure, and compliant 8×8 eXperience Communications Platform, which offers the highest levels of reliability with the industry’s only financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.This blog post has been re-published by kind permission of 8x8 – View the Original Article
For more information about 8x8 - visit the 8x8 Website
Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.