Articles - Ashleigh Heldt
Ashleigh Heldt is QA Lead at The White Company.
Her journey with The White Company began 12 years ago when she joined the customer service team to handle inbound customer contacts.
Her focus currently sits with their frontline customer service advisors – listening to their voice and meeting potential knowledge barriers with proactive coaching solutions to enhance the quality of work across all customer contacts.
She has a firm belief that great customer service begins with investing time in people and understanding core strengths and weaknesses – the impact this has on the business, and most importantly the customer.
