Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Expert Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Free Downloads
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Sangeeta Bhatnagar
Sangeeta Bhatnagar, Founder of SB Global
Connect to Sangeeta on LinkedIn
RECENT
POPULAR
21 Amazing Habits to Foster in Your Frontline Agents
23 Things Every Contact Centre Manager Needs to STOP Doing
12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre
How to Keep on Top of Training in a Short-Staffed Contact Centre
35 Surefire Ways to Demotivate Your Best Agents
15 Surprises for Boosting Agent Morale
16 Ways to Reduce AHT – Without Damaging the Customer Experience
Why Your Agents Are Calling It Quits
7 Ways You’re Punishing Your Best Agents Right Now
Proven Ways to Maintain Fairness in the Contact Centre
21 Tips to Make Your Customers Feel Truly Valued
Editor's Pick
Top Contact Centre Predictions for 2026
5 Ways to Boost Team Performance
Turn a Bad Team Leader Into a Good Team Leader
Which Soft Skills Do CX Leaders Really Need?