Talkdesk Launches Retail Solution Related Articles Retail Customer Service Trends You Need to Know 6 Retail Trends for 2023 6 Retail Customer Experience Trends for 2023 Talkdesk Launches New Generative AI Features © alexdndz - Adobe Stock - 334225098 Filed under - Contact Centre News, Talkdesk Talkdesk has launched Talkdesk Flexible Shopping – an end-to-end customer experience solution designed to help retailers and brands ready their contact centres to support post-pandemic shopper expectations. Talkdesk Flexible Shopping equips retailers with integrated, cloud-based contact centre tools to help streamline curbside pickup, buy online-pickup in store (BOPIS) and appointment shopping communications. Retailers can manage services through multiple communication channels, including voice, messaging, email, chat and social channels from one solution. Talkdesk Flexible Shopping uses automation and artificial intelligence (AI) to help retailers and brands improve cross-channel and omnichannel customer experiences, which enhances overall brand experiences and increases customer lifetime value. “Creating great customer experiences has always been critical for brands and retailers, but the events of the past year have considerably upped the stakes. Consumers have adopted new ways of interacting with brands they love, and they now expect retailers to meet them where they are in order to provide a frictionless experience,” said Charanya Kannan, chief product officer, Talkdesk. “Talkdesk Flexible Shopping offers a better way for retailers to deliver on these expectations, so they can drive loyalty and long-term customer value.” As global retail emerges from the pandemic, consumer preference for cross-channel and omnichannel services such as curbside pickup, BOPIS/click-and-collect and appointment shopping are expected to continue. While these offerings predate the pandemic, shoppers have since become more attached to using them, raising expectations for brands and retailers. The recent Talkdesk Research report CX Revolution in Retail findings reflect this and other new patterns in retail spending behaviour. Many companies have struggled to deliver seamlessly on these new consumer demands, often saddled with outdated, disparate, on-premises technology not suited for frictionless cross-channel experiences. In fact, Talkdesk Research further shows 62% of CX professionals report that legacy contact centre technology limits them from improving customer experience. Exacerbating the situation, 58% of customers say their expectations of customer service are higher than a year ago. With Talkdesk Flexible Shopping, customers can engage with their favourite retailers through the channels of their choice, and brands and retailers can scale necessary services that shoppers will continue to demand. For more information about Talkdesk - visit the Talkdesk Website About Talkdesk Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Read other posts by Talkdesk Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: Talkdesk Published On: 18th May 2021 Read more about - Contact Centre News, Talkdesk Recommended Articles Retail Customer Service Trends You Need to Know 6 Retail Trends for 2023 6 Retail Customer Experience Trends for 2023 Talkdesk Launches New Generative AI Features Related Reports Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: ChatGPT and the Contact Center of the Future eBook: The Top 3 Ways to Reduce Call Volumes Report: 5 Ways to Design Virtual Agents and Chatbots Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter