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Articles about Talkdesk

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Survey Report: What Contact Centres Are Doing Right Now (2019 Edition)
187
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Cognosante Move 2,400 Contact Centre Agents to the Cloud
58
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13 Scary Good KPIs for Your Contact Centre This Halloween
75
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Talkdesk Receives New Security and Business Continuity Certifications
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John Paul Selects Talkdesk to Support 700 Global Agents
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Recorded Webinar: First Contact Resolution – How To Get It Right First Time, Every Time
373
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Talkdesk Partners With Claro Enterprise Solutions
160
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Talkdesk Receives 2019 Contact Centre Technology Award
129
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Talkdesk Is Named to the 2019 Forbes Cloud 100
143
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How Digital Is Improving Customer Experience in Call Centres
111
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Take Part In Our Survey and Benchmark Your Contact Centre
76
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eBook: Are You Ready to Deliver a Best-in-Class Experience?
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Talkdesk Wins Best Contact Centre Platform Award
204
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The Agent Experience Is Key to Improving the Customer Experience
127
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Housecall Pro Improves Its Omnichannel Support
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Extending the Value of Cloud Beyond the Contact Centre
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What Is Call Centre Performance Management?
208
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How to Build Great Reseller Relationships
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EmployBridge Moves to a Cloud Contact Centre
80
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What Is Call Wrap-Up Time? 5 Ways to Reduce It in Your Contact Centre
268
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The Top 25 Words to Describe Yourself on Your CV
Top 25 Positive Words, Phrases and Empathy Statements
18 Empathy Statements That Help Improve Customer-Agent Rapport
The Right Words and Phrases to Say to an Angry Customer
The Best Customer Service Greeting Phrases – with Examples

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Editors Pick
How to Manage and Exceed Customer Expectations – With Examples
What Is Gamification and How Is It Best Used in the Contact Centre?
14 Forward-Thinking Ideas From the Domestic & General Contact Centre
Creating Memorable Customer Experiences With Emotional Intelligence
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Guide: Quality Management Reimagined
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7 Important Call Centre Skills Every Agent Should Have
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Guide: Quality Management Reimagined
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