Talkdesk Wins Cloud-Based CX Solution of the Year

Talkdesk has won Cloud-Based CX Solution of the Year at the 2024 Customer Contact Week (CCW) Excellence Awards, earning recognition for Talkdesk CX Cloud, inclusive of Talkdesk Experience Clouds. Talkdesk was also named a finalist for the Automation Solution of the Year award.

The awards aim to elevate the standards of the contact centre industry by recognizing the most innovative companies and top-performing executives for their outstanding contributions, innovative ideas, creativity, and excellence in all aspects of contact centre operations.

Talkdesk CX Cloud and industry Experience Clouds help enterprises deliver modern customer service their way. Its trusted, flexible, and innovative contact centre platform leverages AI, generative AI (GenAI), and automation to drive exceptional customer outcomes and improve the bottom line.

Talkdesk has been serving up practical AI in the contact centre since 2018. This week, at CCW Las Vegas 2024, the company announced Talkdesk Navigator and mood insights.

This follows recent introductions of several other groundbreaking and industry-first GenAI innovations in CX from the company, including Talkdesk Ascend Connect, Talkdesk Autopilot for Banking, Talkdesk Autopilot for Retail, and Talkdesk Autopilot for Healthcare.

The winners were announced on June 4, 2024, at the CCW Excellence Awards Gala hosted at Customer Contact Week Las Vegas, the leading event series committed to catering to professionals within the customer contact industry.

The global flagship event brings together industry leaders, innovators, and professionals to explore the latest trends, technologies, and strategies shaping the future of customer contact.

Supporting Quote

Tiago Paiva, chief executive officer and founder of Talkdesk, commented: “It is a tremendous honor and privilege for Talkdesk CX Cloud to be again named Cloud-Based CX Solution of the Year at the 2024 CCW Excellence Awards.

It’s rewarding to empower enterprises with CX innovations like generative AI that can unlock the potential to automate complex customer use cases, significantly improve the quality of self-service conversations, and increase agent and customer happiness.”

This blog post has been re-published by kind permission of Talkdesk – View the Original Article

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Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another.

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Author: Talkdesk