Recorded Webinar: How to Build a Case for More Budget and Technology

Agenda

• Introductions – Jonty Pearce, Call Centre Helper

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Panellists –

• Richard Snow, Ventana Research
• Simon Foot, Ember Services
• Tim Pickard, NewVoiceMedia
• Jonty Pearce, Call Centre Helper

Presentations – 

• Richard Snow, Ventana Research

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• Simon Foot, Ember Services

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Topics to be discussed

• Identifying problems and their financial drivers
• Involving the finance department in a business case
• Working out a customer lifetime value
• Building supporters in the board room
• Using Voice of the Customer feedback in a business case
• Best ways to present a business case
• Lessons learned the hard way
• Top tips from the audience
• Winning tip – “During my most recent round of budgetary requests, I was able to prove out that additional headcount could remain cost neutral due to the amount of order conversion happening during our peak periods. #salesvalues!” thanks to Lisa13.

Original Webinar date: Thursday 14th April 2016