Recorded Webinar: How to Build a Case for More Budget and Technology

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Filed under - Recorded Call Centre and Customer Experience Webinars, ,

In a recent survey ‘lack of budget’ was the biggest problem that was holding back contact centres from building a world class contact centre.

In this Webinar, our panel of experts share their secrets – learned the hard way – on how to build a business case for new technology.

Topics Discussed

  • Identifying problems and their financial drivers
  • Involving the finance department in a business case
  • Working out a customer lifetime value
  • Building supporters in the board room
  • Using Voice of the Customer feedback in a business case
  • Best ways to present a business case
  • Lessons learned the hard way
  • Top tips from the audience

    • Panellists

    Richard Snow - Headshot
    Richard Snow
    Ventana Research

    Simon Foot - Headshot
    Simon Foot
    Ember Services

    Tim Pickard - Headshot
    Tim Pickard
    NewVoiceMedia

    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper

    Author: Rachael Trickey

    Published On: 3rd Apr 2016 - Last modified: 28th Feb 2023
    Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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