Recorded Webinar: How to Build a Case for More Budget and Technology Related Articles Latest Trends in Technology, Metrics, and Channel Choice Recorded Webinar: How to Build Flexibility into Call Centre Schedules 11 Ways to Secure More Budget for Your Contact Centre Recorded Webinar: 7 Ways to Build Customer Relationships 1,676 Filed under - Recorded Call Centre and Customer Experience Webinars, Budget, Vonage In a recent survey ‘lack of budget’ was the biggest problem that was holding back contact centres from building a world class contact centre. In this Webinar, our panel of experts share their secrets – learned the hard way – on how to build a business case for new technology. Topics Discussed Identifying problems and their financial drivers Involving the finance department in a business case Working out a customer lifetime value Building supporters in the board room Using Voice of the Customer feedback in a business case Best ways to present a business case Lessons learned the hard way Top tips from the audience Panellists Richard Snow Ventana Research Simon Foot Ember Services Tim Pickard NewVoiceMedia Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Vonage Author: Rachael Trickey Published On: 3rd Apr 2016 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Budget, Vonage Recommended Articles Latest Trends in Technology, Metrics, and Channel Choice Recorded Webinar: How to Build Flexibility into Call Centre Schedules 11 Ways to Secure More Budget for Your Contact Centre Recorded Webinar: 7 Ways to Build Customer Relationships Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter