Recorded Webinar: How to Build a Case for More Budget and Technology


In a recent survey ‘lack of budget’ was the biggest problem that was holding back contact centres from building a world class contact centre. In this Webinar, our panel of experts share their secrets – learned the hard way - on how to build a business case for new technology.

Topics Discussed

  • Identifying problems and their financial drivers
  • Involving the finance department in a business case
  • Working out a customer lifetime value
  • Building supporters in the board room
  • Using Voice of the Customer feedback in a business case
  • Best ways to present a business case
  • Lessons learned the hard way
  • Top tips from the audience
  • Panellists

    Richard Snow- Headshot
    Richard Snow
    Ventana Research
    Simon Foot- Headshot
    Simon Foot
    Ember Services
    Tim Pickard- Headshot
    Tim Pickard
    NewVoiceMedia
    Jonty Pearce- Headshot
    Jonty Pearce
    Call Centre Helper

    company logo
    This webinar was brought to you by Call Centre Helper and is sponsored by Vonage


    Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.