In a recent survey ‘lack of budget’ was the biggest problem that was holding back contact centres from building a world class contact centre.
In this Webinar, our panel of experts share their secrets – learned the hard way - on how to build a business case for new technology.
Identifying problems and their financial drivers
Involving the finance department in a business case
Working out a customer lifetime value
Building supporters in the board room
Using Voice of the Customer feedback in a business case
Best ways to present a business case
Lessons learned the hard way
Top tips from the audience
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Vonage