Recorded Webinar: How to Build a Case for More Budget and Technology

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Filed under - Recorded Call Centre and Customer Experience Webinars, Budget, Vonage

In a recent survey ‘lack of budget’ was the biggest problem that was holding back contact centres from building a world class contact centre.

In this Webinar, our panel of experts share their secrets – learned the hard way – on how to build a business case for new technology.

Topics Discussed

Identifying problems and their financial drivers

Involving the finance department in a business case

Working out a customer lifetime value

Building supporters in the board room

Using Voice of the Customer feedback in a business case

Best ways to present a business case

Lessons learned the hard way

Top tips from the audience

Panellists

Richard Snow

Ventana Research

Simon Foot

Ember Services

Tim Pickard

NewVoiceMedia

Jonty Pearce

Call Centre Helper

Published On: 3rd Apr 2016 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, Budget, Vonage

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