Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: How to Build a Case for More Budget and Technology

Published On: 3rd Apr 2016 10:14

In a recent survey ‘lack of budget’ was the biggest problem that was holding back contact centres from building a world class contact centre.

In this Webinar, our panel of experts share their secrets – learned the hard way – on how to build a business case for new technology.

Topics Discussed

Identifying problems and their financial drivers

Involving the finance department in a business case

Working out a customer lifetime value

Building supporters in the board room

Using Voice of the Customer feedback in a business case

Best ways to present a business case

Lessons learned the hard way

Top tips from the audience

Panellists

Richard Snow

Ventana Research

Simon Foot

Ember Services

Tim Pickard

NewVoiceMedia

Jonty Pearce

Call Centre Helper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn

Recorded Webinar: How to Build a Case for More Budget and Technology

Topics Discussed

Panellists

Topics:

Brands Mentioned:

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