Webinar: How to Build Flexibility into Call Centre Schedules

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Webinar Date - Thursday 10th February 2022 at 14:00pm UK time

Click here to register

Scheduling staff is essential to match customer demand with the number of employees to provide a great service.

But scheduling can be a great big headache.

Too few staff and service levels suffer, customers become unhappy, employees get burnt out. Too many staff and it costs the organisation a lot of money.

It's a real balancing act!

And that is all you get the buy in from the staff

In this webinar our experts look at how to build flexibility into the schedules.
And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the panellists and other attendees. We run an interactive chat room in parallel with the webinar.


Dave Vernon- Headshot
Dave Vernon
The Forum
Vosy Gordon- Headshot
Vosy Gordon
Avocado 55 Limited
Paul Chance- Headshot
Paul Chance
NICE Systems
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

What You Will Learn

Key Topics:
  • Hybrid Working and Flexibility
  • Choice in the Scheduling Process
  • Collaboration and the Best Shift Patterns
  • Recruitment and the Process around Flexibility
  • Engaging the Agents in the Scheduling Process
  • How to Schedule Homeworkers
  • How to Reward on Flexibility
  • Flexibility Before the Schedule is Created
  • Flexibility During the Scheduling Process
  • Flexibility After the Schedule has been Created
  • Top tips from the audience

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This webinar is brought to you by Call Centre Helper and is sponsored by NICE.

You won't want to miss this exciting webinar.

Click here to register

This webinar is held at 14:00pm UK time, 15:00pm in Paris, 16:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.

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