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Articles - Budget

Discover our range of materials on effective budget management to optimise resources and achieve targets in BPO and contact centres.

ROI and more budget with scales

Proven Ways to Get More Budget for Your Contact Centre

11 Ways to Secure More Budget for Your Contact Centre

Most Customer Service Budgets are not Increasing

How to Get Skilled in Creating a Business Case

46% of Contact Centres find it Very Difficult or Impossible to get Extra Budget

Recorded Webinar: How to Build a Case for More Budget and Technology

5 tips for managing customer service peaks cost-effectively!

Recorded Webinar: Transform Customer Experience with your Current Budget

How do I Train my Team With a Budget?

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Editor's Pick

Thumbnail Erlang X – Everything You Ever Wanted to Know

Erlang X – Everything You Ever Wanted to Know

Thumbnail From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions

From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions

Thumbnail Proven Ways to Maintain Fairness in the Contact Centre

Proven Ways to Maintain Fairness in the Contact Centre

Thumbnail Get Ahead of KPI Fluctuations in Your Contact Centre

Get Ahead of KPI Fluctuations in Your Contact Centre

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Latest Resources

Report: Voice of the UK Consumer

Report: Voice of the UK Consumer

The Contact Center KPIs Key to Outstanding CX

The Contact Center KPIs Key to Outstanding CX

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Upcoming Events

thumbnail advert promoting event Personalisation Powered by AI: How to Reduce Churn and Build Loyalty – Webinar

Personalisation Powered by AI: How to Reduce Churn and Build Loyalty – Webinar

thumbnail advert promoting event Redefining CX Strategies with AI Innovation – Webinar Series

Redefining CX Strategies with AI Innovation – Webinar Series

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What Are AI agents? Benefits, Types, and Use Cases

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The State of Customer Experience: What Every CX Professional Needs to Know

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Featured Articles

Thumbnail 15 Examples of Probing Questions for Customer Service

15 Examples of Probing Questions for Customer Service

Thumbnail How to Calculate the Number of Agents Required in a Contact Centre

How to Calculate the Number of Agents Required in a Contact Centre

Thumbnail How to Calculate Contact Centre Service Level

How to Calculate Contact Centre Service Level

Thumbnail 20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls

20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls

Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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