Tracktik Move to the Cloud to Support Growth

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TrackTik selected Talkdesk Enterprise Cloud Contact Center for its scalability to support the company’s growth plans with unmatched uptime and global call quality.

With headquarters in Montreal, Canada, and remote teams in the US, UK, and the Netherlands, TrackTik now provides tools for security workforce management to 210,000+ facilities and 500+ clients, across 35+ countries.

In addition to its rapid growth, improving response time from the contact centre was the differentiating factor that led to TrackTik’s selection of Talkdesk.

Presenting high call quality, reliability and an available 100% Uptime Service Level Agreement (SLA), Talkdesk cloud solutions were TrackTik’s outstanding option.

With an additional CRM integration through Talkdesk for Salesforce, TrackTik agents are now able to automate manual, redundant tasks, as well as access a variety of pre-built, custom automations.

Additionally, the integration with Salesforce Lightning Flow further allows for automation on client-specific events.

A thumbnail photo of Tiago Paiva

Tiago Paiva

For agents, this means they can now access customer information more smoothly and rapidly, giving them more time to focus on the call itself, thus raising user satisfaction overall.

“Forward-thinking companies like TrackTik are choosing Talkdesk, and our cloud-native contact centre solution for the enterprise, to manage their customer contact centre’s needs now and well into the future,” added Tiago Paiva, chief executive officer at Talkdesk.

This blog post has been re-published by kind permission of Talkdesk – View the original post

To find out more about Talkdesk, visit their website.

Published On: 2nd Jan 2020 - Last modified: 7th Jan 2020
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