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Use the Intranet to Build Cross-Site Relationships

Published On: 8th Dec 2015 08:00

Here is a great idea to help promote team spirit between agents working at different sites.

When running a national (or even international) contact centre operation, it can be hard to promote team spirit between your different sites – especially if agents are working at opposite ends of the country and never get to see each other.

A shared intranet site is a great way to bring everyone together in spirit.

Once set up, agents across all sites can regularly share fun photos, updates and achievements for everyone to see. For example, photos of everyone dressed up for Comic Relief.

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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Use the Intranet to Build Cross-Site Relationships

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