Vary the pitch of your voice 1,072 Filed under - Archived Content, Staffing Nothing sounds more uninterested than a monotone voice that does not vary in pitch. Train your agents to vary their voices. Encourage them to match the pace with the caller and to let their vocal tones go up and down. Author: Jo Robinson Published On: 23rd Aug 2014 - Last modified: 10th Dec 2020 Read more about - Archived Content, Staffing Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter