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Vary the pitch of your voice

Published On: 23rd Aug 2014 08:00

Nothing sounds more uninterested than a monotone voice that does not vary in pitch.

Train your agents to vary their voices. Encourage them to match the pace with the caller and to let their vocal tones go up and down.

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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Vary the pitch of your voice

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