Recorded Webinar: The Key to Better Conversations with Customers Related Articles 14 Chat Etiquette Tips for Better Customer Conversations Customer Psychology: The Key to Better Contact Centre Conversations Recorded Webinar: Designing a Better Forecasting Spreadsheet Recorded Webinar : Motivating Agents to Deliver Better Customer Outcomes 1,143 Filed under - Recorded Call Centre and Customer Experience Webinars, Vonage Improving customer conversations is perhaps the most obvious way of boosting customer happiness. But with all the firefighting going on in the contact centre, we often don’t spend enough time strategising over how we can improve customer–advisor conversations in the long run. In this webinar, we presented a number of both short-term and long-term strategies that will support your advisors in creating positive and memorable interactions with customers. Agenda Introductions – Jonty Pearce, Call Centre Helper Ziba Goddard, Cowry Consulting Click here to view the slides Chris Haggis, NewVoiceMedia Click here to view the slides Topics Discussed Better supporting advisors Building relationships with customers Framing customer conversations Training advisors to better navigate contacts The role of technology Top Tips from the Audience Winning tip – “My #tip is to allow more time at the start of a conversation. Don’t assume you know what your client/customer needs straight away and allow them time to talk and give yourself the chance to see the bigger picture. Once you know more, there is less chance you will need to go back and forth with them down the line. A win-win for everyone!” Thanks to Tom37. Original Webinar date: June 2019 Panellists Ziba Goddard Cowry Consulting Chris Haggis NewVoiceMedia Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Vonage Author: Rachael Trickey Published On: 5th Jun 2019 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Vonage Recommended Articles 14 Chat Etiquette Tips for Better Customer Conversations Customer Psychology: The Key to Better Contact Centre Conversations Recorded Webinar: Designing a Better Forecasting Spreadsheet Recorded Webinar : Motivating Agents to Deliver Better Customer Outcomes Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter