Recorded Webinar : Motivating Agents to Deliver Better Customer Outcomes Related Articles 26 Great Techniques for Showing Real Empathy in Customer Service Recorded Webinar: How to Turn Agents Into Super Agents The Top 10 Most Important Customer Service Skills Recorded Webinar: Ways to Empower Contact Centre Advisors 1,135 Filed under - Recorded Call Centre and Customer Experience Webinars, CallMiner It’s easy to be reactive in the contact centre. Phone calls, emails, web chats all flood in. But unless your advisors can be proactive and start to spot problems and get them fixed, the same types of contacts will keep coming in. In this webinar, we look at how to get agents and advisors to take more responsibility for problems, instead of leaving it for others. We also look at how to change agent behaviours so that they regularly go the extra mile with callers and act as ambassadors for your organisation. In our webinars, you also have the opportunity to share tips and ask questions of the audience and other attendees. Topics Discussed How to motivate agents to want to change Changing employee behaviour Change management Spotting problems – Early Taking ownership for problems Empathy statement and positive scripting The role of technology Top tips from the audience Panellists Carolyn Blunt Ember Real Results Frank Sherlock CallMiner Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by CallMiner Author: Rachael Trickey Published On: 7th Feb 2017 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, CallMiner Recommended Articles 26 Great Techniques for Showing Real Empathy in Customer Service Recorded Webinar: How to Turn Agents Into Super Agents The Top 10 Most Important Customer Service Skills Recorded Webinar: Ways to Empower Contact Centre Advisors Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter