What can be done to improve advisor performance and contact centre productivity?
In this webinar, we look at hints and tips for allowing people to become better at their job.
Topics Discussed
- Increasing Contact Centre Productivity
- Quality management
- Coaching
- Motivation
- Improving the Customer Experience
- Use of technology
- Hints and tips from the audience
Panellists
Daniel Ord
OmniTouch International
Patrick Russell
NICE inContact
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by NICE CXone
