What Are Soft Skills?

Soft skills concept. With soft skills written on Memo with a laptop.
278

Soft skills refer to a set of personal attributes, social cues, communication abilities, and personality traits that are essential for success in any job or profession.

Unlike hard skills that are taught and measured in a classroom, soft skills are often learned through life experiences and allow individuals to interact effectively with others.

These skills are difficult to teach but are vital for building relationships, fostering teamwork, and resolving conflicts.

In short, soft skills are the key to developing a positive work environment and achieving success in any profession.

Thanks to EvaluAgent

Author: Robyn Coppell

Published On: 29th Jun 2023
Read more about - Definitions, ,

Follow Us on LinkedIn

Recommended Articles

A picture of a heart and a brain on a weighing scales
Hiring for Customer Service Soft Skills and Emotional Intelligence
Soft skills every agent needs to know before going live
5 Soft Skills Every Agent Needs Before Taking Their First Call
head with cogs
8 'Soft Skills' Training Exercises
How to Assess Soft Skills in the Call Centre Agent Hiring Process