What Are Soft Skills? Related Articles Developing Soft Skills in Call Centre Agents Hiring for Customer Service Soft Skills and Emotional Intelligence 5 Soft Skills Every Agent Needs Before Taking Their First Call How to Assess Soft Skills in the Call Centre Agent Hiring Process © Vitalii Vodolazskyi - Shutterstock - 1438532015 281 Filed under - Definitions, EvaluAgent, Soft Skills Soft skills refer to a set of personal attributes, social cues, communication abilities, and personality traits that are essential for success in any job or profession. Unlike hard skills that are taught and measured in a classroom, soft skills are often learned through life experiences and allow individuals to interact effectively with others. These skills are difficult to teach but are vital for building relationships, fostering teamwork, and resolving conflicts. In short, soft skills are the key to developing a positive work environment and achieving success in any profession. Thanks to EvaluAgent Author: Robyn Coppell Published On: 29th Jun 2023 Read more about - Definitions, EvaluAgent, Soft Skills Recommended Articles Developing Soft Skills in Call Centre Agents Hiring for Customer Service Soft Skills and Emotional Intelligence 5 Soft Skills Every Agent Needs Before Taking Their First Call How to Assess Soft Skills in the Call Centre Agent Hiring Process Related Reports White Paper: Voice in a Multichannel World White Paper: Artificial Intelligence - Its Place in the Contact Center White Paper: Consumer Duty Compliance Through Effective QA The Essential Team Leader Playbook Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter