The Leading Contact Centre Magazine

Articles about EvaluAgent

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How to Create a Contact Centre Quality Scorecard – With a Template Example

9,053

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Future of Quality Assurance Conference

77

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Recorded Webinar: The Best Ways to Design a Quality Scorecard

880

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14 Tips to Provide a Kind Customer Experience

2,063

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EvaluAgent Release Real-Time Notifications

78

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7 Inventive Ideas From the extraenergy Contact Centre

918

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EvaluAgent’s New Quality Platform Now Available for General Release

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Last Chance to Register for Quality and Compliance Event

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Date Confirmed for Popular Quality and Compliance Event

66

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EvaluAgent Releases Free Quality Monitoring Software

240

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EvaluAgent Confirm Release Date of Free Quality Monitoring Software

70

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3 Tips When Changing Your Quality Assurance Process

72

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EvaluAgent Delivers Compliance in the Contact Centre Masterclass

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13 Ways Technology Can Improve Employee Engagement

2,370

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The CEO Interview: Jaime Scott at EvaluAgent

443

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Silos: The Hidden Killer of Good Customer Experiences

428

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The Danger of Not Having a Comprehensive Customer Survey Programme

94

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Free Quality Monitoring Software – How Can It Benefit You?

81

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EvaluAgent to Launch Free Quality Monitoring Software for Contact Centres

296

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Is the Contact Centre Sector Heading Toward Another Costly Mistake?

244

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