Articles - EvaluAgent

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Technology concept with hand holding a phone with code
77
Contact Centre Technologies You Should Know About
Soft skills text concept write on notebook with pen
5 Must-Have Soft Skills for Call Centre Agents
Future concept with fortune teller hands and crystal ball
97
The Future of Call Centres
Employee Engagement Survey sign written on sticky note
What Is an Employee Engagement Survey?
evaluagent-consumer-duty-webinar
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Consumer Duty and Quality Assurance – webinar
Business teamwork concept with two jigsaw hot air balloons connecting
InVision and EvaluAgent Announce Partnership
Legal concept with justice scales
77
FCA Consumer Duty Summary
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Employee Engagement Surveys and Employee Wellbeing
Integration concept with people and plug
125
EvaluAgent Integrates ChatGPT in Industry First Milestone
Teamwork high five as team puts hands together
Grow the Influence of the Many
KPI Dashboard on virtual screen.
205
Analysing Data to Improve Efficiency
3D vector speech bubble with tick mark
77
Introducing SmartScore Powered by ChatGPT
Business and technology, searching system and internet concept - with hand pushing must have
65
5 Must-Haves in Your Contact Centre in 2023
Idea concept with broken egg and lightbulb
82
Practical Tips for Improving Customer Service
Person at laptop with holographic icons - technology concept
How Customer Service Training Software Improves Workflow
Unhappy customer with sad emotion face on laptop.
304
7 Examples of Bad Customer Service and How to Fix Them
4 pink piggy banks in front of pile of coins
Handy Approaches to Reducing Operating Costs
Hands holding wooden cubes with numbers
66
Customer Service Metrics That Will Improve Your Bottom Line
Happy customer on phone
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7 Customer Service Phone Etiquette Tips to Keep Callers Happy
Plant growing - GROW model concept
117
How to Use the GROW Model to Coach Your Agents
317
What We Heard at Call & Contact Centre Expo 2022
exhibit show
209
What Not to Miss at Call & Contact Centre Expo 2022
Quality management with (QA) Quality assurance, (QC)Quality control and improvement.
64
5 Reasons You Need a Better QA Platform Now
Quality control management concept
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Why You Shouldn’t Put Off Investing in QA

Latest Reports

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The Essential Team Leader Playbook
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White Paper: The Agent Engagement, Empowerment and Gamification Chapter
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Report: Optimising Contact Centre Performance Through Employee Engagement
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eBook: The Essential Guide to Auto-QA
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White Paper: The Ultimate Guide To Call Centre Quality Assurance
 
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