Articles - EvaluAgent

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Contact Centre Technologies You Should Know About
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5 Must-Have Soft Skills for Call Centre Agents
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The Future of Call Centres
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What Is an Employee Engagement Survey?
Consumer Duty and Quality Assurance – webinar
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InVision and EvaluAgent Announce Partnership
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FCA Consumer Duty Summary
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Employee Engagement Surveys and Employee Wellbeing
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EvaluAgent Integrates ChatGPT in Industry First Milestone
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Grow the Influence of the Many
KPI Dashboard on virtual screen.
Analysing Data to Improve Efficiency
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Introducing SmartScore Powered by ChatGPT
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5 Must-Haves in Your Contact Centre in 2023
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Practical Tips for Improving Customer Service
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How Customer Service Training Software Improves Workflow
Unhappy customer with sad emotion face on laptop.
7 Examples of Bad Customer Service and How to Fix Them
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Handy Approaches to Reducing Operating Costs
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Customer Service Metrics That Will Improve Your Bottom Line
Happy customer on phone
7 Customer Service Phone Etiquette Tips to Keep Callers Happy
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How to Use the GROW Model to Coach Your Agents
What We Heard at Call & Contact Centre Expo 2022
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What Not to Miss at Call & Contact Centre Expo 2022
Quality management with (QA) Quality assurance, (QC)Quality control and improvement.
5 Reasons You Need a Better QA Platform Now
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Why You Shouldn’t Put Off Investing in QA

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