Articles - EvaluAgent

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5 Ways to Improve Customer Experience With Conversational Analytics

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What Is a Silo?

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How to Keep That Startup Magic Through Scaling and Growth

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65

EvaluAgent and Red Box Join Forces

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EvaluAgent Moves into the AI Space

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195

Nicereply and EvaluAgent Form Partnership

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EvaluAgent’s QA Maturity Tool

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Landmark Year for Revenue and Users at EvaluAgent

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133

4 Things to Do When Leading a Remote Team

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115

Case Study: How Ubisoft Engage Remote Agents

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115

4 Steps to Maintain Service Quality with Remote Teams

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277

EvaluAgent Releases New Team Engagement QA Features

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69

Case Study: How CQC Are Keeping Their Remote Teams Engaged

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121

Webcam Woes Top List of COVID-19 Customer Complaints

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7,216

15 Contact Centre Homeworking Problems and How to Overcome Them

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350

How to Motivate Remote Customer Support Teams

115

How to Maintain Service Quality with Remote Teams

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4,037

11 Tips and Tools to Improve Call Centre Quality Assurance (QA)

149

How to Ensure Your QA Programme Really Works

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117

5 Things to Save Your Scaling Customer Support Team

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114

Maintaining Service Quality Remotely: The Webinar Series On Demand Now

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124

7 Great Tips for Introducing Agent Self-Scoring to Your Team

95

Mythbusters: Are Quality Assurance Teams All That Bad?

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250

5 Tips to Measure Quality and Increase Customer Engagement

Latest Reports

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Report

White Paper: The Ultimate Guide To Call Centre Quality Assurance

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Report

White Paper: 9 Essential Considerations When Selecting a QA Platform