The Leading Contact Centre Magazine

Articles about EvaluAgent

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How to Create a Contact Centre Quality Scorecard – With a Template Example

4,610

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Future of Quality Assurance Conference

71

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Recorded Webinar: The Best Ways to Design a Quality Scorecard

832

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14 Tips to Provide a Kind Customer Experience

1,624

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EvaluAgent Release Real-Time Notifications

58

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7 Inventive Ideas From the extraenergy Contact Centre

864

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EvaluAgent’s New Quality Platform Now Available for General Release

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Last Chance to Register for Quality and Compliance Event

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Date Confirmed for Popular Quality and Compliance Event

65

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EvaluAgent Releases Free Quality Monitoring Software

228

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EvaluAgent Confirm Release Date of Free Quality Monitoring Software

68

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3 Tips When Changing Your Quality Assurance Process

61

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EvaluAgent Delivers Compliance in the Contact Centre Masterclass

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13 Ways Technology Can Improve Employee Engagement

2,981

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The CEO Interview: Jaime Scott at EvaluAgent

417

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Silos: The Hidden Killer of Good Customer Experiences

414

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The Danger of Not Having a Comprehensive Customer Survey Programme

85

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Free Quality Monitoring Software – How Can It Benefit You?

80

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EvaluAgent to Launch Free Quality Monitoring Software for Contact Centres

214

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Is the Contact Centre Sector Heading Toward Another Costly Mistake?

219

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