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Articles - EvaluAgent
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270
Customer Service Metrics That Will Improve Your Bottom Line
307
7 Customer Service Phone Etiquette Tips to Keep Callers Happy
75
How to Use the GROW Model to Coach Your Agents
395
What We Heard at Call & Contact Centre Expo 2022
211
What Not to Miss at Call & Contact Centre Expo 2022
52
5 Reasons You Need a Better QA Platform Now
66
Why You Shouldn’t Put Off Investing in QA
5 Ways to Improve Customer Experience With Conversational Analytics
56
What Is a Silo?
How to Keep That Startup Magic Through Scaling and Growth
74
EvaluAgent and Red Box Join Forces
EvaluAgent Moves into the AI Space
207
Nicereply and EvaluAgent Form Partnership
EvaluAgent’s QA Maturity Tool
Landmark Year for Revenue and Users at EvaluAgent
156
4 Things to Do When Leading a Remote Team
152
Case Study: How Ubisoft Engage Remote Agents
147
4 Steps to Maintain Service Quality with Remote Teams
328
EvaluAgent Releases New Team Engagement QA Features
96
Case Study: How CQC Are Keeping Their Remote Teams Engaged
218
Webcam Woes Top List of COVID-19 Customer Complaints
7,696
15 Contact Centre Homeworking Problems and How to Overcome Them
380
How to Motivate Remote Customer Support Teams
148
How to Maintain Service Quality with Remote Teams
Latest Reports
Report
Report: Optimising Contact Centre Performance Through Employee Engagement
Report
eBook: The Essential Guide to Auto-QA
Report
White Paper: The Ultimate Guide To Call Centre Quality Assurance
Report
White Paper: 9 Essential Considerations When Selecting a QA Platform
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Editor's Pick
6 Contact Centre Initiatives You Can’t Ignore
How to Combat Quiet Quitting in the Call Centre
23 Things Every Contact Centre Manager Needs to STOP Doing in 2023
Don’t Let the Menopause Compromise Staff Retention in Your Contact Centre
Latest Resources
eBook: How Data Powers Excellent CX Delivery For Advisors
eBook: 4 Key Advantages of Continuous Testing
Upcoming Events
Disrupt 2023
Tue 07 Feb 2023
Demo: Strategies for Boosting Sales and Service Team Productivity
Tue 07 Feb 2023
Latest Insights
Majority of UK Businesses Still Ill-Equipped for a Hybrid Future
How Can IVR Payments Enhance Your Compliance
Latest News
53% of Frontline Colleagues Report Symptoms of Stress
Highly Acclaimed Call Centre Helper Webinars Return
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