Articles - EvaluAgent

A number seven in neon

7 Statistics Affecting Contact Centres Today

Person holding lightbulb with cogs and graph - technology idea concept

10 Ways Technology Can Simplify the Contact Centre

Beyond the buzz concept with an artificial bee

Beyond the Buzz of AI: Key Considerations

Quality management with magnifying glass over checkmark and document icons

3 Ways QA Can Revolutionize Contact Centres

call and contact centre expo 2023 stands and speakers banner

What Not to Miss at Call & Contact Centre Expo 2023

Boost concept with a rocket and ai and data images

How to Boost First Contact Resolution With AI

Empathy Statements Explained Video Cover

What’s the Difference Between Empathy and Sympathy?

Learning concept with person working on laptop and taking notes

10 Agent Engagement Learnings to Take Into 2024

Call centre community concept with happy agent

Introducing Community from EvaluAgent

Car insurance concept with car drawing over mobile phone

Case Study: Zego Improves QA

What are some tips for improving quality assurance (QA)? video cover

How to Improve Your QA

An illustration of a winners cup

EvaluAgent Wins Best Quality Assurance Platform 2023

What are some Challenges to QA Video Cover

What Are Some Challenges to QA?

QA concept with checkmark and icons in front of person holding tablet

Does AI Really Have a Place in Quality Assurance?

What is Quality Assurance and Why it Matters video cover

What Is QA and Why Does It Matter?

Intrinsic motivation written on a wooden head silhouette.

The Role of Intrinsic Motivation in Agent Engagement

FUTURE OF CUSTOMER CONTACT CONFERENCE event banner

Future of Customer Contact Conference

Gamification concept. Integrating game mechanics into workplace

The Benefits of Call Centre Gamification

ventana buying guide for contact centres in 2023

Ventana 2023 Buyers Guide for Contact Centre Suites Released

QA checkmark with stars - quality control concept

Case Study: CLICKD Solutions Improves QA

Numbers one to five leading to arrowhead - steps to success concept

5 Tips for Improving Agent Performance

Megaphone making an announcement

Introducing SmartView Custom Dashboards

Facts vs myths versus battle background with lightning bolt.

6 Call Centre Myths, Busted

Agent Engagement Summit 2023!

Unleash Agent Potential at the Agent Engagement Summit 2023

Latest Reports

report image for $projectTitle

White Paper: Artificial Intelligence - Its Place in the Contact Center

report image for $projectTitle

White Paper: Consumer Duty Compliance Through Effective QA

report image for $projectTitle

The Essential Team Leader Playbook

report image for $projectTitle

White Paper: The Agent Engagement, Empowerment and Gamification Chapter