Articles - EvaluAgent

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Hands holding wooden cubes with numbers
270
Customer Service Metrics That Will Improve Your Bottom Line
Happy customer on phone
307
7 Customer Service Phone Etiquette Tips to Keep Callers Happy
Plant growing - GROW model concept
75
How to Use the GROW Model to Coach Your Agents
395
What We Heard at Call & Contact Centre Expo 2022
exhibit show
211
What Not to Miss at Call & Contact Centre Expo 2022
Quality management with (QA) Quality assurance, (QC)Quality control and improvement.
52
5 Reasons You Need a Better QA Platform Now
Quality control management concept
66
Why You Shouldn’t Put Off Investing in QA
Arrows on wooden cubes pointing from a sad expression towards a happy one.
5 Ways to Improve Customer Experience With Conversational Analytics
people stood on rocks in the sea
56
What Is a Silo?
A magician hand with magic wand
How to Keep That Startup Magic Through Scaling and Growth
Voice bubbles connecting like puzzle
74
EvaluAgent and Red Box Join Forces
AI concept
EvaluAgent Moves into the AI Space
Partnership concept with handshake
207
Nicereply and EvaluAgent Form Partnership
Set Isometric line Telephone, File document, File document and paper clip and Ruler.
EvaluAgent’s QA Maturity Tool
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Landmark Year for Revenue and Users at EvaluAgent
A picture of a glowing balloon
156
4 Things to Do When Leading a Remote Team
A photo of a post it note with the words "employee engagement"
152
Case Study: How Ubisoft Engage Remote Agents
A picture of agents providing quality service
147
4 Steps to Maintain Service Quality with Remote Teams
A picture of people putting their hands together
328
EvaluAgent Releases New Team Engagement QA Features
A photo of a happy person
96
Case Study: How CQC Are Keeping Their Remote Teams Engaged
A picture of an unhappy customer
218
Webcam Woes Top List of COVID-19 Customer Complaints
A photo of a homeworking call centre agent
7,696
15 Contact Centre Homeworking Problems and How to Overcome Them
A picture of a note with the words I can do it
380
How to Motivate Remote Customer Support Teams
148
How to Maintain Service Quality with Remote Teams

Latest Reports

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Report: Optimising Contact Centre Performance Through Employee Engagement
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Report
eBook: The Essential Guide to Auto-QA
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White Paper: The Ultimate Guide To Call Centre Quality Assurance
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White Paper: 9 Essential Considerations When Selecting a QA Platform
 
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