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Articles - EvaluAgent

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Evaluagent Introduces a Refreshed Brand Identity

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What Not to Miss at Call & Contact Centre Expo 2024

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CX Award Wins – November 2024

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How to Choose a Contact Centre QA Platform

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The Evaluagent Contact Center Performance Summit 2024: Our Highlights

Quality Assurance Software

How to Find the Best Contact Centre QA Software

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The Future of Customer Service: Top Contact Centre Automation Trends

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Benefits and Key Features to Look for in Contact Centre QA Software

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5 Strategies to Improve Coaching and Engagement in Your Contact Centre

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How QA Software Can Help Solve Your Contact Centre’s Key Challenges

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EvaluAgent Is Selected to Join TechNation Future Fifty 2024

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Evaluagent Named Strong Contender in Q3 2024 VoC Report

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Evaluagent Launches New Conversation Analytics Feature

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5 Considerations When Choosing a Tech Stack for Your Contact Centre

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Evaluagent Partners With Five9 to Elevate CX

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AI in the Contact Centre: 4 Things You Need Before You Launch

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Myth: Post-Call Surveys Are the Only Way to Collate Feedback

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Evaluagent Take Home Best Contact Centre Solution Award

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Key Signs of Broken Processes (and How to Fix Them)

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7 Reasons Why CX Can’t Hang Up on the Voice Channel

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Time-Saving Hacks for Quality Monitoring

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3 Prevailing Contact Centre Myths and How to Banish Them

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Ditch Unreliable Customer Surveys With New xNPS

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Evaluagent Takes Bronze in Stevie Awards

Latest Reports

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Guide: AI Onboarding Made Easy

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White Paper: Voice in a Multichannel World