What Is Business as Usual (BAU)? Related Articles Definition: Contact Centre Jargon and Terminologies 10 Truths About Social Customer Service Handling Difficult Customers 30 Strategies for Improving Agent Productivity © Brian Jackson - Adobe Stock - 221107610 2,488 Filed under - Definitions BAU means the normal state of operations for the contact centre. It is the opposite of AHOD, which stands for All Hands on Deck. During BAU there is generally no need for overtime and it usually means that service levels are regularly being met. Examples of use We are back to BAU. (We are back to normal) With the new marketing campaign it could be several days to BAU. Author: Robyn Coppell Published On: 9th May 2022 - Last modified: 10th May 2022 Read more about - Definitions Recommended Articles Contact Centre Jargon and Terminologies 10 Truths About Social Customer Service Handling Difficult Customers 30 Strategies for Improving Agent Productivity Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter