What Is Environmental Social and Governance? Related Articles The Changing Face of Data Governance How to Implement Social Media Customer Service Successfully Top Tips for Social Customer Service Social Customer Service Is Key © chayanuphol - Shutterstock - 2044070501 Filed under - Definitions What Is ESG? ESG stands for Environmental Social and Governance. It is a framework for contact centre leaders (and other business leaders) to manage risks and opportunities related to environmental, social, and governance criteria. It’s a broad framework that reiterates that being more sustainable in the long term goes above and beyond just addressing environmental issues. Driving the ESG agenda in the contact centre has further benefits, as it can also have a positive impact on engaging staff, attracting new talent, and retaining customers by being seen to take proactive steps to achieving NetZero targets and more. Author: Robyn Coppell Published On: 4th Aug 2023 Read more about - Definitions Recommended Articles The Changing Face of Data Governance How to Implement Social Media Customer Service Successfully Top Tips for Social Customer Service Social Customer Service Is Key Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter