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Articles - Terminology

ESG concept of environmental, social and governance.

What Is Environmental Social and Governance?

Gavel on blue background with the words FCA’s Consumer Duty

What Is the FCA’s Consumer Duty?

Machine Learning concept with ai icons

What Is Machine Learning?

Omnichannel CX with lightbulb and channel icons

What Is an Omnichannel Customer Experience?

What Is Brand Intelligence?

ASR automated speech recognition Written on Green Key of Metallic Keyboard.

What Is Automated Speech Recognition?

voice vs non voice

What Does Voice and Non-Voice Process Mean in BPO?

Cloud concept with sky, cloud icon and binary data with the words cloud solutions

What Are Cloud Solutions?

Green retro telephone with sticky note and pen with and words preview dialling

What Is a Preview Dialler?

ChatGPT on grey background

Definition: What Is ChatGPT?

Yellow landline telephone on purple background with the words progressive dialling

What Is a Progressive Dialler?

Handsets of office phones in a row with the words predictive dialling

What Is a Predictive Dialler?

Soft skills concept. With soft skills written on Memo with a laptop.

What Are Soft Skills?

Call Analytics written on an image with a phone and symbols

What Is Call Analytics?

AI microlearning written on picture of elearning symbols

What Is AI Microlearning?

What Is Microlearning?

Conversational analytics written over speech bubbles

What Is Conversational Analytics?

TX (Total Experience) banner

What Is Total Experience?

Product innovation in circle in front of person

What Is Product Innovation?

IVR survey in neon lights

What Is an Interactive Voice Response (IVR) Survey?

Web UI and an illustration of a user interface

What Is a Web UI?

Workforce Engagement Management

Gamification written on table

What Is Contact Centre Gamification?

Customer loyalty in speech bubble in front of table with tablet

What Is Customer Loyalty?