What Is Response Time When New (RTWN)?


Stop watch with telephone for Response Time When New

213
Filed under - Definitions

RTWN is a metric that some contact centres use to calculate the average time it takes to respond to a new customer.

This is measured because some companies aim to offer speedy assistance to new customers, who are more likely to need support in using the product/service.

However, we have heard of other meanings of RTWN within the contact centre industry. These include:

  • Real-time wireless network
  • Real-time work notification
  • Return-to-work notification

Published On: 6th May 2022 - Last modified: 10th May 2022
Read more about - Definitions


Recommended Articles

Average Handling Time (AHT) formula
How to Measure Average Handling Time (AHT)
Interactive Voice Response (IVR) Systems: What to Look Out For
jargon definition
Definition: Contact Centre Jargon and Terminologies
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.