What Is Response Time When New (RTWN)?

Stop watch with telephone for Response Time When New
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Filed under - Definitions

RTWN is a metric that some contact centres use to calculate the average time it takes to respond to a new customer.

This is measured because some companies aim to offer speedy assistance to new customers, who are more likely to need support in using the product/service.

However, we have heard of other meanings of RTWN within the contact centre industry. These include:

  • Real-time wireless network
  • Real-time work notification
  • Return-to-work notification
Author: Robyn Coppell

Published On: 6th May 2022 - Last modified: 10th May 2022
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