What Is Response Time When New (RTWN)? Related Articles How to Measure Average Handling Time (AHT) 7 Strategies for Improving Call Centre Average Handle Time How to Improve Contact Centre Response Time Definition: Contact Centre Jargon and Terminologies © Karen Roach - Adobe Stock - 8916809 1,575 Filed under - Definitions RTWN is a metric that some contact centres use to calculate the average time it takes to respond to a new customer. This is measured because some companies aim to offer speedy assistance to new customers, who are more likely to need support in using the product/service. However, we have heard of other meanings of RTWN within the contact centre industry. These include: Real-time wireless network Real-time work notification Return-to-work notification Author: Robyn Coppell Published On: 6th May 2022 - Last modified: 10th May 2022 Read more about - Definitions Recommended Articles How to Measure Average Handling Time (AHT) 7 Strategies for Improving Call Centre Average Handle Time How to Improve Contact Centre Response Time Contact Centre Jargon and Terminologies Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter