What Is Response Time When New (RTWN)? Related Articles How to Calculate Average Handling Time (AHT) How to Improve Contact Centre Response Time 7 Strategies for Improving Call Centre Average Handle Time Definition: Contact Centre Jargon and Terminologies © Karen Roach - Adobe Stock - 8916809 1,972 Filed under - Definitions RTWN is a metric that some contact centres use to calculate the average time it takes to respond to a new customer. This is measured because some companies aim to offer speedy assistance to new customers, who are more likely to need support in using the product/service. However, we have heard of other meanings of RTWN within the contact centre industry. These include: Real-time wireless network Real-time work notification Return-to-work notification Author: Jonty Pearce Reviewed by: Robyn Coppell Published On: 6th May 2022 - Last modified: 13th Jun 2024 Read more about - Definitions Recommended Articles How to Calculate Average Handling Time (AHT) How to Improve Contact Centre Response Time 7 Strategies for Improving Call Centre Average Handle Time Contact Centre Jargon and Terminologies Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter