What Is Sales and Operations Planning (S&OP)? Related Articles Definition: Contact Centre Jargon and Terminologies A Workforce Manager’s Guide to Better Back-Office Operations 13 Things We Heard at the Customer Strategy & Planning Conference Getting Started With Customer Service Mantras and Vision Statements © garagestock - Shutterstock - 594143291 Filed under - Definitions, James Lawther What Is S&OP? Sales and Operation Planning, often shortened to S&OP, is the name of the planning process that focuses on the tactical goals of the company. It aims to align the supply, demand, and financial aspects of the company’s overall goals and plans to support operational decision-making. To Put It Simply James Lawther According to James Lawther, S&OP put bluntly is ensuring that the marketing guys and service centre managers sit down every month and talk to each other. (It is easier to answer or prevent calls if you know they are coming.) Improving the information and data flows or “interactions” between a business’s component parts can be powerful stuff. Thanks to James Lawther, Director at Squawk Point Consulting This definition has been taken from our article: Getting Started With Customer Service Mantras and Vision Statements Author: Robyn Coppell Published On: 30th Mar 2023 - Last modified: 30th Nov 2023 Read more about - Definitions, James Lawther Recommended Articles Contact Centre Jargon and Terminologies A Workforce Manager’s Guide to Better Back-Office Operations 13 Things We Heard at the Customer Strategy & Planning Conference Getting Started With Customer Service Mantras and Vision Statements Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter