What Is Unified Communications as a Service?

UCaaS with communication devices and icons

Filed under - Definitions,

What Is UCaaS?

UCaaS stands for Unified Communications as a Service.

UCaaS consolidates a company’s enterprise communications applications (including voice, video, messaging, and conferencing) into a single cloud-based platform.

It provides your people with the collaboration tools to work anywhere by functioning across computers, desk phones, and smartphones.

The solutions are designed to support mobility and inter-office collaboration with features like call routing and forwarding, conference bridging, virtual receptionist, and voicemail-to-email transcription.

How Does UCaaS Work, and What Does It Do?

UCaaS’s primary benefit comes from its ability to intertwine various types of digital communications into a single space.

For example, a UCaaS platform could allow a sales representative to have the same phone number at their desk and on mobile, feed their voicemails as text to their email inbox, and allow them to make video conference calls from their company’s platform of choice.

UCaaS platforms do this in part through the propagation of application programming interfaces (APIs), which allow companies to take bits and pieces of the communications functionality they need and build them directly into systems they utilize.

Grouping digital communications into a single space allows for better integration with existing business processes. With interlinked solutions, companies can use UCaaS to break down silos and can even dig into the data their platforms generate to further optimize service and productivity.

What Are Some Benefits of Using UCaaS?

Many of the benefits of UCaaS tie directly to the technology’s ability to help people work together – and it can benefit organizations regardless of size:

  • Facilitating greater workforce mobility
  • Promoting greater cross-department collaboration and reducing silos
  • Improving productivity
  • Providing easier alignment of departmental and organizational goals

Thanks to Vonage

Author: Robyn Coppell

Published On: 15th Dec 2022 - Last modified: 1st Feb 2023
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