What Is Unscheduled Personal Leave (UPL)? Related Articles Making Your Customer Service Writing Simple, Friendly and Personal Consumers Want Digital to Feel More Like Personal Conversations Call Centre Attrition: Why Do Staff Leave - or Stay? Definition: Contact Centre Jargon and Terminologies © Nuthawut - Adobe Stock - 315793480 4,768 Filed under - Definitions UPL stands for Unscheduled Personal Leave. What Is Unscheduled Personal Leave (UPL)? Unscheduled Personal Leave (UPL) is a type of leave that an employee takes without prior scheduling or advance notice, often due to unforeseen circumstances or personal emergencies. It provides employees with the flexibility to manage personal crises or unforeseen circumstances without the need for prior scheduling, helping them maintain a balance between work and personal life. UPL is intended to deal with personal or family emergency situations, it is also known as compassionate leave. It may be either paid or unpaid. UK Government guidance is that you are allowed a reasonable amount of time off to deal with the emergency, but there’s no set amount of time as it depends on the situation. Reasons for Using UPL UPL can be used for a variety of reasons, which include (but are not limited to): When the employee falls ill suddenly and cannot come to work. Situations involving immediate family members, such as a sudden illness or accident, for example a family member or partner has been in an accident or is very close to reaching end of life (typically applies to dependants but could include a spouse, partner, child, parent, grandparent, brother, sister or someone who depends upon you). Unforeseen situations like car trouble, severe weather, or other emergencies that prevent the employee from attending work. Urgent personal matters that require immediate attention, like a legal issue or a crisis. Key Characteristics of UPL There are several ways Unscheduled Personal Leave (UPL) differs from other types of leave, for example: Unlike scheduled leave, UPL is typically taken without prior notice. This means the employer is informed about the leave on the same day or just before the shift starts. UPL usually takes effect immediately upon notification. Depending on the company policy, UPL may or may not be paid, and its use may be subject to approval based on the nature of the situation. It is important to note that the specific rules, limitations, and procedures for UPL vary from organization to organization. Some companies may limit the number of UPL days an employee can take, while others may have more flexible policies. Author: Jonty Pearce Reviewed by: Robyn Coppell Published On: 29th Jul 2022 - Last modified: 12th Aug 2024 Read more about - Definitions Recommended Articles Making Your Customer Service Writing Simple, Friendly and Personal Consumers Want Digital to Feel More Like Personal Conversations Call Centre Attrition: Why Do Staff Leave - or Stay? Contact Centre Jargon and Terminologies Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter