White Paper: All-in-One Contact Centres for Today’s Customer Experience 992 Filed under - Archived Content Genesys have produced a white paper about “Four Success Factors for All-in-One Cross-channel Contact Centres.” The white paper highlights that an all-in-one contact centre should include all of the tools needed to support efficient and effective customer service. Author: Jonty Pearce Published On: 20th Jun 2013 - Last modified: 4th Oct 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter