White Paper: Emotive CX for Customer Interaction


Studies have shown that it’s emotional satisfaction that is especially important.

This white paper looks at emotions, how they influence behaviour, their relevance to customer experience outcomes and specifically how all this translates into the daily life of customer interaction.

White Paper written by: Martin Hill-Wilson and sponsored by NewVoiceMedia

Published On: 4th Dec 2018 - Last modified: 3rd Jan 2020
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