White Paper: Emotive CX for Customer Interaction 123 Filed under - Archived Content, Martin Hill-Wilson, Vonage Studies have shown that it’s emotional satisfaction that is especially important. This white paper looks at emotions, how they influence behaviour, their relevance to customer experience outcomes and specifically how all this translates into the daily life of customer interaction. White Paper written by: Martin Hill-Wilson and sponsored by NewVoiceMedia Author: Jo Robinson Published On: 4th Dec 2018 - Last modified: 18th Mar 2024 Read more about - Archived Content, Martin Hill-Wilson, Vonage Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter