White Paper: Transitioning to an Omni-Channel Contact Centre 216 Filed under - Archived Content, Vonage Customers are highly empowered and digitally savvy, with ever-increasing expectations which make them unforgiving when they receive poor customer service. This white paper looks at how transitioning to an omni-channel operation can help the success of your business and deliver a great customer experience. White Paper written by: NewVoiceMedia Author: Jo Robinson Published On: 25th Sep 2018 - Last modified: 2nd Jan 2020 Read more about - Archived Content, Vonage Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter