White Paper: What Contact Centres Are Doing Right Now (2016 Edition) Filed under - Archived Content, survey, Vonage Throughout October and November 2016, over 340 contact centre professionals were surveyed about what happens in their contact centre. This White Paper shares the findings of the survey and offers a snapshot view of what contact centres are doing right now – everything from the most widely used initiatives and metrics, to the technologies that have made it on to every manager’s wish list. Click here for our most recent survey Author: Rachael Trickey Published On: 29th Oct 2016 - Last modified: 21st Jun 2022 Read more about - Archived Content, survey, Vonage Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter