Throughout October and November 2016, over 340 contact centre professionals were surveyed about what happens in their contact centre.
This White Paper shares the findings of the survey and offers a snapshot view of what contact centres are doing right now – everything from the most widely used initiatives and metrics, to the technologies that have made it on to every manager’s wish list.
Click here for our most recent survey
Author: Rachael Trickey
Published On: 29th Oct 2016 - Last modified: 21st Jun 2022
Read more about - Archived Content, Survey, Vonage
