White Paper: What Contact Centres Are Doing Right Now (2016 Edition)

2016 autumn survey report


Throughout October and November 2016, over 340 contact centre professionals were surveyed about what happens in their contact centre.

This White Paper shares the findings of the survey and offers a snapshot view of what contact centres are doing right now – everything from the most widely used initiatives and metrics, to the technologies that have made it on to every manager’s wish list.

Download this White Paper to find out more

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Published On: 29th Oct 2016 - Last modified: 26th Oct 2021
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