Interactive Intelligence, has released a major upgrade to its predictive dialer software, Interaction Dialer.
This latest upgrade, was designed to improve ease-of-use, simplify management, and help contact centres more effectively execute dialing campaigns.
Interaction Dialer 4.0 accomplishes this as a result of the following new features:
- Enhanced multi-campaign dialing enables priorities to be assigned that determine the volume of calls placed per active campaign; also enables agents to receive a mix of calls from multiple campaigns.
- Increased accuracy of answering machine detection using several new patents dramatically reduces costs – a 1% improvement in answering machine detection accuracy can equate to millions of dollars in company savings.
(Based on a recent private competitive comparison, Interaction Dialer achieved a 97% AMD accuracy rate, compared to a top dialer product with a 91% AMD accuracy rate.)
- A consolidated and streamlined interface simplifies management, and a ‘query-by-example’ tool reduces programming requirements.
- Consolidated history data and new data fields result in simplified creation of customised reports and the ability to conduct more in-depth analysis of campaigns.
“We’re seeing a steady increase in organisations deploying dialer technology, primarily to drive down costs through automation and to gain a greater competitive edge with features like ‘just-in-time’ lead handling and capabilities for more proactive customer care,” said Interactive Intelligence founder and CEO, Dr. Donald Brown.
“We designed Interaction Dialer 4.0 to give these organisations an even greater advantage by building in more cost-savings, while improving both ease-of-use and feature-sets that help reach the right people at the right time in the most efficient manner possible.”
Author: Jo Robinson
Published On: 28th Nov 2012 - Last modified: 4th May 2018
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