Genesys | Call Centre Helper

Articles about Genesys

How Contact Centre Benchmarking Can Improve the Customer Experience

255

Contact Centre Handling Times Are Increasing

724

Genesys PureCloud Reveal Revenue Growth

405

Survey Report: What Contact Centres Are Doing Right Now (2018 Edition)

161

How to Use Artificial Intelligence to Shape the Customer Journey

101

What Is an Acceptable Contact Centre Waiting Time?

1,298

Is It Time to Talk About Artificial Intelligence Ethics?

194

Report: State of Customer Experience Research

Genesys Establishes a Global Artificial Intelligence Centre of Excellence in Ireland

58

Genesys Debuts Forecasting and Scheduling Service

115