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Articles - Genesys
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The Kerv and Genesys Partnership Goes From Strength to Strength
Schneider Electric Taps Genesys to Transform its CX
10 Great Ideas Delivered Straight From Superdry’s Contact Centre
Genesys and ibex Partner to Deliver Next Generation CX Solutions
GITEX GLOBAL 2023
The Top CCaaS Vendors for 2023/2024
Reinvent Employee Experiences With AI
Genesys and Salesforce Launch AI-Powered Solution
Sabio Group Strengthens Leadership Position
Future of Customer Contact Conference
Workforce Management vs Workforce Optimization – What’s the Difference?
17 Signs Your Contact Centre Technology Is Ageing Badly
Ventana 2023 Buyers Guide for Contact Centre Suites Released
The Top Workforce Management WFM Solutions for 2023
An Introduction to… Call Scripting
What to Include in a Business Case for New Technology
AI in the Contact Centre: The Art of the Possible | Bristol
AI in the Contact Centre: The Art of the Possible | Birmingham
AI in the Contact Centre: The Art of the Possible | Skipton
AI in the Contact Centre: The Art of the Possible | London
Customer Contact Week Europe 2023
2023 European Contact Centre & Customer Service Awards
Gartner Magic Quadrant for CCaaS 2023
The Top 20 Webinars
Latest Reports
The UK Contact Centre Decision-Makers’ Guide 2023 (20th Edition)
White Paper: How to Increase CX with Conversational AI
White Paper: A Practical Guide to Mastering Chatbots
eBook: Enriching Human Connections with AI
Report: Customer Experience and the Future of Work
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Editor's Pick
21 Customer Service Apology Statements – With Examples
The Top CCaaS Vendors for 2023/2024
How to Calculate Attrition Rate – The Formula
Workforce Management vs Workforce Optimization – What’s the Difference?
Latest Resources
White Paper: How Contact Centres Can Become Employers of Choice
Recorded Webinar: Simplifying and Automating the Contact Centre
Upcoming Events
The UK National Contact Centre Conference
Tue 26 Sep 2023
CX Masterclass – Webinar Series
Thu 28 Sep 2023
Latest Insights
Intraday Automation – Real-Time Workforce Management
What’s Driving CX Trends in 2023?
Latest News
Case Study: SumUp Personalizes Quality and Improves CSAT
The Kerv and Genesys Partnership Goes From Strength to Strength
Popular Pages
Top 50 Positive Words and Phrases – With Examples
The Top 50 Words to Describe Yourself on Your CV
Contact Centre Dashboard Excel Template
What is the Phonetic Alphabet?