Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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AI Powered WFM Concept
4 Benefits of Modern Contact Centre Workforce Management Software
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What Not to Miss at Enterprise Connect 2025
AI Agent Concept
Virtual Agents: Breaking Free From the Limits of Traditional Chatbots
Future of Customer Experience Concept
The Future of CX: How AI Will Redefine Customer Experiences in 2025
Partnership Concept
Genesys and Mitel Announce a Global Strategic Partnership
Customer Journey Concept
Unleashing the Power of Customer Journey Orchestration
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What Not to Miss at CCW Berlin 2025
AI in healthcare concept with hand in gloves holding icons
The Future of Healthcare – 5 Innovative Solutions in Action
Diversity Inclusion And Equality Concept
Case Study: Refuge Saves 75 Hours Per Week in Agent’s Time With Genesys
Tea and Coffee
Case Study: Nestlé Reduce IT Tickets by 83% With Genesys
AI text in brain and speech bubble - Speech Analytics Concept
Speech Analytics Meets AI – A New Era in Quality Management 
Robot Balancing Stacked Coins With Finger On Wooden Seesaw Against Blue Background
How to Manage AI Costs in the Contact Centre
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Our Top Webinars of 2024
Partnership and working together concept with group of wooden people stacked
Scorebuddy and Genesys Accelerate Growing Partnership
AI Use Cases for Quality Monitoring concept
Five AI Use Cases for Quality Monitoring
Group of cheerful sports fans celebrating victory of their favorite team while spectating game from stadium stands
Case Study: Fanatics Reduces AHT by 13% With Genesys
2025 Predictions with hanging year on celebratory background
Contact Centre Predictions for 2025
Hand holding abstract polygonal airplane on black background
The Transformation of Airline Customer Experience: The Rise of AI
Festive Customer Experience Concept
Making Your Customer Service Experience Merry and Bright Over the Holidays
what not to miss at expo with logos on background
What Not to Miss at Call & Contact Centre Expo 2024
Person on a laptop with a dashboard
Case Study: Prvidr Cuts Average Speed of Answer by 50% With Genesys
Car and House model with agent and customer discussing for contract to buy
Case Study: King Price Insurance Boosts Self-Service Resolutions by 10% With Genesys
Person dark background using digital technological interface with datas 3D rendering
The Levels of Experience Orchestration
Person using a computer with a digital pop up of a cloud - cloud computing concept
Case Study: IONOS Reduces Chat Handling by 15% with Genesys

Latest Reports

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Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
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2024 Contact Centre Buyer’s Guide
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eBook: Five Trendsetters in CX Innovation
 
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