Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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Using CX Marketing to Build Brand Loyalty
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Case Study: Fibrus Improves NPS Score by 27% With Genesys
Unifying Customer Service: Connecting Teams and Work Across Departments - Webinar
Unifying Customer Service: Connecting Teams and Work Across Departments – Webinar
Public Safety Guard
Case Study: Home Office Reduced Call Handling Time by 15% With Genesys
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The State of Customer Experience: What Every CX Professional Needs to Know
Unified Experience Concept
3 Keys to Delivering Unified Experiences with Genesys and ServiceNow
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Case Study: Puregym Achieves a 300% Increase in Call Deflection With Genesys
Sabio CX Community Day – Workforce Management London
Sabio CX Community Day – Workforce Management London
Notepad with the words written on it 'Seamless experience' in coloured pen
Creating a Seamless End-to-End Customer Experience
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On Demand Webinar: CX Trends in 2025 and Beyond
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Forrester Recognizes Genesys as a CCaaS Leader
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Forrester Announce New CCaaS Wave For 2025
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Develop an Effective Customer Journey Management Plan
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Cloud Transformation and AI Benefits in the Public Sector
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Genesys Launches Social Media Support Platform
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Play to Win! 10 Steps to Gamify Your Contact Centre
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How to Communicate Change During a CX Transformation
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Genesys Unveils a Suite of New AI-Powered Features
AI Powered WFM Concept
4 Benefits of Modern Contact Centre Workforce Management Software
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What Not to Miss at Enterprise Connect 2025
AI Agent Concept
Virtual Agents: Breaking Free From the Limits of Traditional Chatbots
Future of Customer Experience Concept
The Future of CX: How AI Will Redefine Customer Experiences in 2025
Partnership Concept
Genesys and Mitel Announce a Global Strategic Partnership
Customer Journey Concept
Unleashing the Power of Customer Journey Orchestration

Latest Reports

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Report: The State of Customer Experience
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2025 Contact Centre Buyer’s Guide
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Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
 
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