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Articles about Genesys

Genesys whitepaper on 'optimise customer engagement with a cloud contact centre

White Paper: Optimise Customer Engagement with a Cloud Contact Centre

117

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John Casey Podcast on WFM tricks that will get you through busy periods

Podcast – WFM Tricks That Will Get You Through Busy Periods

223

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Microsoft and Genesys Expand Partnership

515

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genesys average handling time webinar advert

Recorded Webinar: 7 Key Ways to Lower Average Handling Time

748

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Jo Hale Podcast on top contact centre problems and how to solve them

Podcast – Top Contact Centre Problems and How To Solve Them

759

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Series three of the contact centre podcast

The Contact Centre Podcast – Series 3 Is Here!

294

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Genesys Renames Its Flagship Cloud Solution

1,520

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Genesys whitepaper on the truth about cloud in small contact centres

White Paper: The Truth About Cloud in Small Contact Centres

167

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18 Tried and Tested Ways to Improve the Customer Experience

1,218

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4 Key Concepts for Customer Analytics

624

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15 Essential Strategies to Reduce Staff Turnover

918

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57% of UK Companies Say Their Staff Are Ready to Work With AI

209

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29 Mistakes That Your Contact Centre Might Be Making

1,174

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A picture for series 2 of a podcast

Series Two of The Contact Centre Podcast Is Now Available in Full

278

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Getting It Right: Customer Experience Satisfaction Surveys

270

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The contact centre podcast cover art for Sandra Thompson, on 'customer experience, the new thinking for delighting your customers'

Podcast – Customer Experience: The New Thinking for Delighting Your Customers

407

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Is First Contact Resolution a Myth?

311

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A photo taken from the outside of the Domestic & General contact centre in Brighton

14 Forward-Thinking Ideas From the Domestic & General Contact Centre

1,514

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Morris Pentel, A customer experience expert, talks on the contact centre podcast on 'is it time to rethink your call centre metrics?'

Podcast: Is It Time to Rethink Your Call Centre Metrics?

370

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