Articles about Genesys

2018 autumn survey
2018 Survey Report: What Contact Centres Are Doing Right Now
2017 survey report
White Paper (2017 Edition): What Contact Centres Are Doing Right Now
2016 spring survey report
White Paper: How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition)
The Spring Clean: 85 Ways to Improve Your Contact Centre
Data driven insights reach meaningful outcomes
Reach Meaningful Outcomes With Data-Driven Experiences
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Genesys Completes Acquisitions of Pointillist and Exceed.ai
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3 Steps to Reduce Customer Effort
Announcing increase and expansion
Google Cloud and Genesys Announce Strategic Partnership Expansion
genesys 10 Ways to Improve Employee Engagement
Recorded Webinar: 10 Ways to Improve Employee Engagement
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Your Customer Service Is Trying Too Hard, and Not Where It Matters
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Genesys Acquires Pointillist and Exceed.ai
Recorded Webinar: Performance Management – Best Practices for Agents, Leaders and Managers
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Genesys Launches BeyondCX eLearning Program
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British Brands Lagging Behind on Empathetic Engagement
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Study Reveals Path to Improving Recruitment and Retention
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Voicebots: Saviours of Outdated and Complex IVRs
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Boost the Webchat Experience With Genesys
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26 Great Techniques for Showing Real Empathy in Customer Service
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Genesys Recognized as a Gartner Magic Quadrant for CCaaS Leader
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Next-Generation Collaborative Contact Centre
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Faking Empathy Is Now a Huge Risk for UK Companies
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Genesys Launches Genesys DX
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Changing Workforce Models and the Role of WEM
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Qualtrics and Genesys Form New Partnership

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