Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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Case Study: HSBC Reduces Abandon Rates by 48% With Genesys
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What Not to Miss at Customer Contact Week Las Vegas 2025
Robot hand pointing to the word 'Human Resources' on a digital screen.
AI in HR – Boosting Workforce Engagement and Retention
Teleperformance site visit
15 Award-Winning Ideas from Teleperformance Contact Centre
Xperience 2025
Xperience 2025
2025 Agentforce World Tour London
Agentforce World Tour London 2025
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Five AI Use Cases for Agent Training
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Case Study: Auto Trader Saves £70,000 Annually on Maintenance With Genesys
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Using CX Marketing to Build Brand Loyalty
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Case Study: Fibrus Improves NPS Score by 27% With Genesys
Public Safety Guard
Case Study: Home Office Reduced Call Handling Time by 15% With Genesys
5 golden stars
What Every CX Professional Needs to Know
Unified Experience Concept
3 Keys to Delivering Unified Experiences with Genesys and ServiceNow
The gym
Case Study: Puregym Achieves a 300% Increase in Call Deflection With Genesys
Sabio CX Community Day – Workforce Management London
Sabio CX Community Day – Workforce Management London
Notepad with the words written on it 'Seamless experience' in coloured pen
Creating a Seamless End-to-End Customer Experience
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On Demand Webinar: CX Trends in 2025 and Beyond
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Forrester Recognizes Genesys as a CCaaS Leader
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Forrester Announce New CCaaS Wave For 2025
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Develop an Effective Customer Journey Management Plan
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Cloud Transformation and AI Benefits in the Public Sector
Rocket boosting social media with smartphone
Genesys Launches Social Media Support Platform
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Play to Win! 10 Steps to Gamify Your Contact Centre
Employees communicating on a project
How to Communicate Change During a CX Transformation

Latest Reports

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eBook: The Definitive Guide to Customer Journey Analytics
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Report: The State of Customer Experience
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2025 Contact Centre Buyer’s Guide
 
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