Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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Genesys Kerv event
CX and AI Strategy Event 2025
Customer Journey Concept
How to Build a Customer Journey Framework
AI and symbols for responsibility and agents
Genesys Launches Cloud AI Studio For Responsible Agentic AI
Illustration of bank on 3D concept on green colour.
Case Study: HSBC Reduces Abandon Rates by 48% With Genesys
Speaker giving a talk in conference hall at business event with company logos on board
What Not to Miss at Customer Contact Week Las Vegas 2025
Robot hand pointing to the word 'Human Resources' on a digital screen.
AI in HR – Boosting Workforce Engagement and Retention
Teleperformance site visit
15 Award-Winning Ideas from Teleperformance Contact Centre
Xperience 2025
Xperience 2025
AI in training concept with robot in graduation hat and desks
Five AI Use Cases for Agent Training
Car dealership - Row of cars lined up
Case Study: Auto Trader Saves £70,000 Annually on Maintenance With Genesys
Person's hand placing down 5 stars on a blue background
Using CX Marketing to Build Brand Loyalty
Hardware cables connected to internet
Case Study: Fibrus Improves NPS Score by 27% With Genesys
Public Safety Guard
Case Study: Home Office Reduced Call Handling Time by 15% With Genesys
5 golden stars
What Every CX Professional Needs to Know
Unified Experience Concept
3 Keys to Delivering Unified Experiences with Genesys and ServiceNow
The gym
Case Study: Puregym Achieves a 300% Increase in Call Deflection With Genesys
Notepad with the words written on it 'Seamless experience' in coloured pen
Creating a Seamless End-to-End Customer Experience
Row of paper star sort on blue background with arrow up
On Demand Webinar: CX Trends in 2025 and Beyond
Person stood at the top of podium in the sun holding a trophy in the air
Forrester Recognizes Genesys as a CCaaS Leader
Mountain with flag at the top and all contestants logos
Forrester Announce New CCaaS Wave For 2025
Road map with plotted location points on it
Develop an Effective Customer Journey Management Plan
Robot hand holding a cloud
Cloud Transformation and AI Benefits in the Public Sector
Rocket boosting social media with smartphone
Genesys Launches Social Media Support Platform
Gamification concept with pixel art happy character on top of mountain with raised flag
Play to Win! 10 Steps to Gamify Your Contact Centre

Latest Reports

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Report: The State of Customer Experience - Middle East and Africa
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eBook: The Definitive Guide to Customer Journey Analytics
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Report: The State of Customer Experience
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2025 Contact Centre Buyer’s Guide
 
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