Articles about Genesys

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2018 autumn survey
2,087
2018 Survey Report: What Contact Centres Are Doing Right Now
2017 survey report
1,458
White Paper (2017 Edition): What Contact Centres Are Doing Right Now
2016 spring survey report
870
White Paper: How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition)
20,196
The Spring Clean: 85 Ways to Improve Your Contact Centre
Data driven insights reach meaningful outcomes
61
Reach Meaningful Outcomes With Data-Driven Experiences
Green background with puzzle to be completed
137
Genesys Completes Acquisitions of Pointillist and Exceed.ai
Person relaxed on phone
84
3 Steps to Reduce Customer Effort
Announcing increase and expansion
Google Cloud and Genesys Announce Strategic Partnership Expansion
genesys 10 Ways to Improve Employee Engagement
288
Recorded Webinar: 10 Ways to Improve Employee Engagement
An image of a wooden ladder with people icons with some missing from the steps
106
Your Customer Service Is Trying Too Hard, and Not Where It Matters
Mergers and acquisition concept with puzzle pieces on blue background
217
Genesys Acquires Pointillist and Exceed.ai
680
Recorded Webinar: Performance Management – Best Practices for Agents, Leaders and Managers
Person sitting at a desk with headset learning
293
Genesys Launches BeyondCX eLearning Program
Frustrated person on phone in front of laptop
76
British Brands Lagging Behind on Empathetic Engagement
Cubes with people icons grouped together with one being added or taken away
83
Study Reveals Path to Improving Recruitment and Retention
A human hand and robot hand reaching for vintage phone on yellow background
Voicebots: Saviours of Outdated and Complex IVRs
Illustration of two people on a chat message
Boost the Webchat Experience With Genesys
Dog and human sharing empathetic connection
3,783
26 Great Techniques for Showing Real Empathy in Customer Service
White paper boats with a red boat with a flag leading
447
Genesys Recognized as a Gartner Magic Quadrant for CCaaS Leader
Arms and hands holding speech bubble
441
Next-Generation Collaborative Contact Centre
A happy apple facing a sad apple hidden behind a smiling face on paper
260
Faking Empathy Is Now a Huge Risk for UK Companies
A lilac picture of a laptop and rocket launch
52
Genesys Launches Genesys DX
An illustration of five people collaborating
111
Changing Workforce Models and the Role of WEM
A picture of two chain links intertwined
539
Qualtrics and Genesys Form New Partnership

Latest Reports

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White Paper: Ten to-do items for Chief Data and Analytics Officers
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ebook: Three Ways Chatbots Improve Customer Experience
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Empathy In Customer Service - A Consumer Survey and Practical Guide
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eBook - The Great Customer Experience Opportunity
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eBook - The AI-Powered Contact Centre
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Whitepaper: Customer Experience Leadership During COVID-19
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The UK Customer Experience Decision-Makers’ Guide 2020-21
 
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