Poll – What gets in the way of you delivering a good customer experience?

What gets in way of delivering good customer experienceDuring our webinar “5 great ways to improve customer satisfaction” our audience were asked “What gets in the way of you delivering a good customer experience?”

Answers

(multiple answers allowed)

Too busy (e.g. flooded with calls)    44%
Measurement gets in the way    20%
Agent engagement    33%
Broken processes    58%
Problems in the rest of the company    39%

Source: Call Centre Helper website webinar poll    Sample size – 85     Date: January 2013

Here is a link to the Webinar: 5 great ways to improve customer satisfaction

 

6 Feb 2013 - Read more about Polls , ,

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