Poll – What gets in the way of you delivering a good customer experience?
During our webinar “5 great ways to improve customer satisfaction” our audience were asked “What gets in the way of you delivering a good customer experience?”
(multiple answers allowed)
Too busy (e.g. flooded with calls) 44%
Measurement gets in the way 20%
Agent engagement 33%
Broken processes 58%
Problems in the rest of the company 39%
Source: Call Centre Helper website webinar poll Sample size – 85 Date: January 2013
Here is a link to the Webinar: 5 great ways to improve customer satisfaction
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