The Leading Contact Centre Magazine

Recorded Webinar: 5 Great Ways to Improve Customer Satisfaction


Looking for new ideas to improve Customer Satisfaction?  Want to provide better service to your customers?

In this webinar we shared five secrets to improve customer satisfaction.

These are practical strategies that you can take away and use in your own contact centre.  They have been gleaned from many award-winning contact centres.

Agenda

  • Introductions – Jonty Pearce, Call Centre Helper
  • Five Strategies to improve Customer Satisfaction (Part 1) – Paul Weald, Deloitte Consulting
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Click here to view the slides

  • Five Strategies to improve Customer Satisfaction (Part 2) – Michael Gray, Ultra Communications
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Click here to view the slides

Winning tip – “Make sure everyone in your company understands the impact they have on the success of the business. Show how their actions affect the customer experience as well as the cost to the business.” Thanks to Victoria

  • Interactive Q&A – Live questions from the audience

Links;

Topics to be discussed

  • Boosting customer satisfaction
  • Motivating employees
  • Customer feedback
  • Customer surveys
  • Web chat and social media
  • Employee feedback
  • Proactive customer service
  • Use of new technology
  • Top tips from the audience
  • Interactive questions and answers
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This webinar is brought to you by Call Centre Helper and is sponsored by Ultra Communications.







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