The Leading Contact Centre Magazine

Articles about Customer Satisfaction (C-SAT)

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5 Great Methods to Improve Your Customer Satisfaction Score

1,303

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10 Best Practices for Quality Monitoring

2,850

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How to Get More From Your Customer Satisfaction (CSat) Scores

2,046

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10 Things They Won’t Tell You About Live Chat

3,759

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Positive Customer Service Language for Positive Conversations

11,417

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How to Stop Advisors Rushing Through Calls at the End of Their Shifts

714

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Call Centre Quality Parameters: Creating the Ideal Scorecard and Metric

11,826

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8 Ways to Improve Chatbots and Boost Customer Satisfaction

1,954

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The Top 10 Most Important Call Centre Metrics

124,569

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9 Strategies to Improve Customer Satisfaction

4,737

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Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction

2,803

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How to Predict Call Abandon Rates Based on Service Level

4,488

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How to Calculate a Customer Satisfaction Score (CSAT)

37,880

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21 Practical Techniques to Boost Customer Satisfaction in Six Weeks

2,015

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Live Chat Probably Costs More than Phone Call

2,423

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Is There a Correlation Between Queue Time and Customer Satisfaction Levels?

3,846

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Positive Words to Increase Customer Satisfaction

175,418

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Boosting Customer Satisfaction by Humanising Conversations

208

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Spike Definition

433

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Key Performance Indicator (KPI)

1,329

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