Articles - Customer Satisfaction (CSAT)

dsat cart

205

bad rating and negative reviews concept

689

Dissatisfaction (DSAT) Analysis

Customer experience concept. Five stars and color figures.

2,417

The Five Cs of Customer Service

Conceptual 6 layers hierarchy of customer needs pyramid

1,332

The Customer Hierarchy of Needs

Wooden figures of people under black magnifying glass on yellow background

10,682

9 Important Team Leader KPIs

A photo of happy people jumping

1,743

15 Inventive Strategies to Increase Customer Satisfaction (CSAT)

142,162

How to Calculate a Customer Satisfaction Score (CSAT)

A picture of the word "csat" above some happy people

5,449

What Is CSAT? – With a Meaning, Calculations and Great Tips

2,585

Why Is Measuring Customer Satisfaction So Important?

A man holds a smiley face cut out

6,976

5 Great Methods to Improve Your Customer Satisfaction Score

12,267

10 Best Practices for Quality Monitoring

5,975

How to Get More From Your Customer Satisfaction (CSat) Scores

11,627

10 Things They Won’t Tell You About Live Chat

70,309

Positive Language for Customer Service Conversations

3,846

How to Stop Advisors Rushing Through Calls at the End of Their Shifts

41,699

Call Centre Quality Parameters: Creating the Ideal Scorecard and Metric

14,732

8 Ways to Improve Chatbots and Boost Customer Satisfaction

A laptop with graphs on one side and money on the left

163,859

The Top 10 Most Important Call Centre Metrics

15,389

9 Strategies to Improve Customer Satisfaction

5,645

Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction

14,565

How to Predict Call Abandon Rates Based on Service Level

4,571

21 Practical Techniques to Boost Customer Satisfaction in Six Weeks

4,347

Live Chat Probably Costs More than Phone Call

10,614

Is There a Correlation Between Queue Time and Customer Satisfaction Levels?