Articles - Customer Satisfaction (CSAT)

What KPI is the most valuable in improving NPS / CSAT?

263

The Most Valuable KPI to Improve NPS/CSAT

Increasing graph with stick person jumping in happiness

940

How to Improve Customer Satisfaction

big thumbs up

164

dsat cart

3,220

bad rating and negative reviews concept

3,622

Dissatisfaction (DSAT) Analysis

Customer experience concept. Five stars and color figures.

3,639

The Five Cs of Customer Service

Conceptual 6 layers hierarchy of customer needs pyramid

1,920

The Customer Hierarchy of Needs

Wooden figures of people under black magnifying glass on yellow background

27,156

9 Important Team Leader KPIs

A photo of happy people jumping

2,909

15 Inventive Strategies to Increase Customer Satisfaction (CSAT)

162,475

How to Calculate a Customer Satisfaction Score (CSAT)

A picture of the word "csat" above some happy people

7,148

What Is CSAT? – With a Meaning, Calculations and Great Tips

2,926

Why Is Measuring Customer Satisfaction So Important?

A man holds a smiley face cut out

8,169

5 Great Methods to Improve Your Customer Satisfaction Score

15,688

10 Best Practices for Quality Monitoring

7,112

How to Get More From Your Customer Satisfaction (CSat) Scores

13,408

10 Things They Won’t Tell You About Live Chat

82,431

Positive Language for Customer Service Conversations

4,598

How to Stop Advisors Rushing Through Calls at the End of Their Shifts

45,606

Call Centre Quality Parameters: Creating the Ideal Scorecard and Metric

18,543

8 Ways to Improve Chatbots and Boost Customer Satisfaction

A laptop with graphs on one side and money on the left

170,405

The Top 10 Most Important Call Centre Metrics

16,233

9 Strategies to Improve Customer Satisfaction

6,090

Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction

17,373

How to Predict Call Abandon Rates Based on Service Level