Articles - Customer Satisfaction (CSAT)

What KPI is the most valuable in improving NPS / CSAT?

184

The Most Valuable KPI to Improve NPS/CSAT

Increasing graph with stick person jumping in happiness

742

How to Improve Customer Satisfaction

big thumbs up

95

dsat cart

1,388

bad rating and negative reviews concept

2,481

Dissatisfaction (DSAT) Analysis

Customer experience concept. Five stars and color figures.

3,035

The Five Cs of Customer Service

Conceptual 6 layers hierarchy of customer needs pyramid

1,675

The Customer Hierarchy of Needs

Wooden figures of people under black magnifying glass on yellow background

19,651

9 Important Team Leader KPIs

A photo of happy people jumping

2,574

15 Inventive Strategies to Increase Customer Satisfaction (CSAT)

155,000

How to Calculate a Customer Satisfaction Score (CSAT)

A picture of the word "csat" above some happy people

6,538

What Is CSAT? – With a Meaning, Calculations and Great Tips

2,819

Why Is Measuring Customer Satisfaction So Important?

A man holds a smiley face cut out

7,848

5 Great Methods to Improve Your Customer Satisfaction Score

14,407

10 Best Practices for Quality Monitoring

6,704

How to Get More From Your Customer Satisfaction (CSat) Scores

12,698

10 Things They Won’t Tell You About Live Chat

79,398

Positive Language for Customer Service Conversations

4,264

How to Stop Advisors Rushing Through Calls at the End of Their Shifts

44,504

Call Centre Quality Parameters: Creating the Ideal Scorecard and Metric

16,876

8 Ways to Improve Chatbots and Boost Customer Satisfaction

A laptop with graphs on one side and money on the left

167,668

The Top 10 Most Important Call Centre Metrics

15,953

9 Strategies to Improve Customer Satisfaction

5,931

Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction

16,328

How to Predict Call Abandon Rates Based on Service Level