The Leading Contact Centre Magazine

Articles about Customer Satisfaction (C-SAT)

Why Is Measuring Customer Satisfaction So Important?

1,237

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5 Great Methods to Improve Your Customer Satisfaction Score

2,920

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10 Best Practices for Quality Monitoring

3,793

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How to Get More From Your Customer Satisfaction (CSat) Scores

2,693

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10 Things They Won’t Tell You About Live Chat

4,919

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Positive Customer Service Language for Positive Conversations

20,472

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How to Stop Advisors Rushing Through Calls at the End of Their Shifts

841

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Call Centre Quality Parameters: Creating the Ideal Scorecard and Metric

19,245

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8 Ways to Improve Chatbots and Boost Customer Satisfaction

3,988

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The Top 10 Most Important Call Centre Metrics

135,588

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9 Strategies to Improve Customer Satisfaction

6,749

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Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction

3,485

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How to Predict Call Abandon Rates Based on Service Level

6,628

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How to Calculate a Customer Satisfaction Score (CSAT)

57,654

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21 Practical Techniques to Boost Customer Satisfaction in Six Weeks

2,654

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Live Chat Probably Costs More than Phone Call

3,037

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Is There a Correlation Between Queue Time and Customer Satisfaction Levels?

5,208

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Positive Words to Increase Customer Satisfaction

194,708

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Spike Definition

694

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Key Performance Indicator (KPI)

1,759

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