White Paper: Accelerating Agents and AI in the Post-Pandemic Contact Centre

The customer experience equation involves more complexity than ever before, from omnichannel challenges to the pace of change faced by customers and the issues with which they need assistance. In contact centres, call volumes are up, attrition is at an all-time high and artificial intelligence solutions have often fallen below the expectations of leaders who implemented them.

Contact centre leaders who invest in the right areas, from agents to technology and specific artificial intelligence solutions, can get ahead and offer increased customer satisfaction, while reducing costs and keeping agents happier and more productive no matter where they’re working from.

In this white paper, Jabra discusses the key shifts and trends in the contact centre, as well as associated focus areas for investment to lead the post-pandemic customer experience.