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Articles - Forecasting

Correlate Marketing Activities video cover

Video: Why Your Forecasters Should Always Talk to Marketing

Capacity Planning Concept

The 2024 Guide to Contact Centre Capacity Planning

Daily profiles and reporting intervals video cover

Video: Is Overhang Distorting Your Staffing Calculations?

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Best Practices for Supporting Vulnerable Customers in Times of Crisis

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Planning for Schedule Variance

An easy step by step guide to creating a schedule video cover

Video: An Easy Step-by-Step Guide to Creating a Schedule

WFM Guide illustration with person with clock people and calendar / workflow

The Essential Guide to WFM – Key Features to Look For

Forecasting basics video cover

Video: Getting Started With Forecasting

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Understanding AI-Driven Forecasting

How to Improve Forecast Accuracy video cover with Chris Dealy

Video: How to Improve Forecast Accuracy

If it's a forecast it's wrong video cover

Video: If It’s a Forecast – It’s Wrong

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Call Volumes Up? Here’s What You Can Do About It

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How to Create a Call Centre Forecast Accuracy Metric That Works

Bullseye dart arrow and line graph

10 Mistakes That Damage Your Forecast Accuracy

Ways Technology Helps Exceed Service Level Targets on paper

7 Ways Technology Can Help Exceed Service Level Targets

2024 Contact Centre Predictions

Expert Predictions: What Will 2024 Bring for Contact Centres?

What is Contact Centre Workforce Management?

Workforce Management Trends on colorful paper note with calculator and pen on red background.

Emerging WFM Trends to Look Out For

Methods to Calculate Forecast Accuracy video Cover with Chris Dealy at injixo

Video: Methods to Calculate Forecast Accuracy

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10 Ways Technology Can Simplify the Contact Centre

Volatility management concept with person with umbrella in front of charts with lightening

Top Tips for Dealing With Volatility

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10 Tips, Tools, and Techniques for Enhancing Intraday Management

Business Term with Climbing Chart / Graph - Forecast

Tips, Tools, and Techniques for Contact Centre Forecasting

Hand holding tablet with graphs

Call Centre Forecasting Methods: How to Forecast Workload