Call Centre Life

Call Centre Life – looking at work in UK call centres

A picture of a comic with the word "pow"

17,591

14 Funny Customer Service Stories That Will Make You Chuckle

349,950

Motivational Games for Call Centres

A happy customer service team look at the camera, sat around a table

50,692

9 Fun Customer Service Training Exercises

A photo of an engaged team member

5,546

11 Team Engagement Ideas to Inspire Your Remote Workers

website design

32,511

The Top 10 Call Centre Websites

53,173

Introduction to Call Centre Processes

A photo of a stress-free employee relaxing

4,605

Employee Well-Being: How to Reduce Contact Centre Stress

A snakes and ladders game, starting at 1 and finshing at 42. It had two snakes and 3 ladders on the board.

395,728

The Best Motivational Games for Employees and Remote Workers

angry caller

8,737

Five Agent Behaviours That Upset Your Customers

126,321

7 Games to Liven Up the Contact Centre

58,077

Key Components of a Call Centre Operation

interview panel

3,489,637

Top 50 Customer Service Interview Questions – with Answers

14,644

A Guide to Improving Mental Health In the Contact Centre

A picture of the team leadership concepts with ducks

5,718

Team Leadership: What Makes a Great Leader?

A photo of a smiling balloons

15,505

10 Fun Customer Service Activities That Will Make Your Staff Smile

48,878

Introduction to Call Centres

99,006

The History of the Call Centre – Updated

Customer Service Team Leader Interview Questions featured Image

131,972

Top 10 Customer Service Team Leader Interview Questions

26,037

Team Leader: Example Job Description

Typical Roles in a Call Centre Featured Image

378,994

Typical Roles in a Call Centre – With Job Descriptions

52,034

How do I Make My CV Really Special?

60,080

Top 25 Call Centre Motivational Quotes

Image of a call centre

169,997

What is a Call Centre? – 10 Things to Know

378,993

Customer Service Interview Questions

Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.