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Call Centre Life

Call Centre Life – looking at work in UK call centres

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14 Funny Customer Service Stories That Will Make You Chuckle

10,246

Motivational Games for Call Centres

344,813

Introduction to Call Centres

47,402

Introduction to Call Centre Processes

50,353

7 Games to Liven Up the Contact Centre

123,811

Six of the Best Games for Your Contact Centre

116,036

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Team Leadership: What Makes a Great Leader?

4,610

The Top 10 Call Centre Websites

30,672

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Employee Well-Being: How to Reduce Contact Centre Stress

3,382

Top 10 Customer Service Team Leader Interview Questions

117,638

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9 Fun Customer Service Training Exercises

44,727

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11 Team Engagement Ideas to Inspire Your Remote Workers

4,320

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10 Fun Customer Service Activities That Will Make Your Staff Smile

6,671

Customer Service Interview Questions

377,308

The Best Desk Layouts for the Contact Centre

29,311

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

3,124

Key Components of a Call Centre Operation

55,493

Sales Techniques: Conversational Selling

29,446

Staff Incentive Schemes That Work

368,965

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What Other Job Titles are Call Centre Agents Known By?

26,226

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16 Customer Service Training Ideas – With Activities, Games and Helpful Techniques

6,242

Typical Roles in a Call Centre – With Job Descriptions

347,925

Team Leader: Example Job Description

21,449

Top 25 Call Centre Motivational Quotes

51,632

Contact Centre Reports, Surveys and White Papers

Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.