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Articles - Headsets

Browse our selection of insights on headsets for contact centre agents, with advice on how to choose the best ones to ensure comfort and optimal call quality.

Hand turning volume control knob to reduce volume

How to Reduce Background Noise for Remote Workers

Contact centre technology - headset on keyboard

The Most Popular Contact Centre Technologies

Binaural headsets vs monaural headsets

Binaural vs Monaural Headsets in the Contact Centre

Used Headsets Poll Featured Image

58% of People Would Accept Used Headsets

“Should companies require any company supplied headsets to be returned if/when the employee leaves?”

Should Companies Require the Return of Headsets?

2021 CCH Survey Results Headsets Chapter

Contact Centre Headsets: Survey Results

Call centre agents working with technology

What Are the Key Call Centre Technologies?

2020 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?

Contact Centre Headsets: 2020 Survey Results

Call centre worker holding head due to noise levels

How to Reduce Background Noise During a Call

A picture of someone experiencing the virtual technology world

Call Centre Software: What Should You Be Looking Out For?

The Top 10 Emerging Technologies in Contact Centres

What to Look for When Buying Headsets

Give Agents the Right Tools to Do Their Job

Is Tinnitus Interfering With the Work of Your Staff?

What is Bluetooth?

lady wearing yellow headphones

How Do I… Improve Sound Quality in the Contact Centre?

An Introduction to… Contact Centre Headsets

future robot agent

What’s Next With… Headsets?

20 Ways to Reduce Background Noise in the Contact Centre

What to look for when buying… Contact centre headsets

headset with red lead

Trade Secrets: How to get the best out of your headsets

The future of the contact centre headset

Technology Toolkit – Noise-Cancelling Headsets

Selecting the best headset for your contact centre