eBook: How Customers Can Lead Your Business Transformation in 2024

Could the secret to business performance improvement lie in what your customers are already telling you?

The voice of the customer (VoC) means so much more than just a few-question survey at the end of a contact centre interaction, or upon receipt of your latest order.

Every word your customers exchange with your sales, customer support, CX, finance teams and more could be essential to driving transformational change within your business.

The businesses profiled in this eBook are analysing 100% of customer conversations in an omnichannel environment using conversation intelligence technology.

They’ve proven the ROI to their executive teams and used data from customer interactions to inform everything from contact centre efficiency and customer experience (CX) processes to product and sales improvements.