Social Customer Service Summit 2014

Social-Customer-Service-Summit
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Filed under - Archived Content

THE DATE: 13 May (conference) and 14 May (workshop)
THE LOCATION: River Rooms, Millbank, London (conference). Quo Vadis, Soho (workshop)
THE DETAILS: Featuring speakers from eBay, Citibank, Nokia and covering topics such as contact centre integration, social media monitoring, CSAT measurement and staff training, plus a 1-day strategy workshop hosted by Martin Hill-Wilson, #SCSS14 is a must-attend event.

Topics we’ll be covering:

  • Defining your Social Customer Service Strategy
  • Creating a Multi-channel Social Service Strategy
  • Integrating Social Media into the Contact Centre
  • Facebook for Customer Service
  • Providing Customer Care on Twitter
  • Customer Service on Niche Social Networks
  • How to Identify, Motivate and Reward Advocates
  • Agents or Community Managers?
  • Metrics for Success in Social Customer Service.
  • Creating a Successful Peer-to-peer Support Community

Speakers:

  • Frank Eliason, Citibank (live from New York)
  • Martin Hill-Wilson, author of ‘Delivering Effective Social Customer Service’
  • Delfin Vassallo, Nokia
  • Maria McCann, Aurora
  • Ronan Gillen, eBay
  • Carolyn Blunt, Real Results Training
  • Jemima Gibbons, Social Media Strategist
  • Rod Sheriff, Truphone
  • Luke Brynley-Jones, Our Social Times

Price: Conference £295, workshop £395, workshop and conference £595. Corporate offer: buy two two-day tickets and get third free.

THE ORGANISERS: Our Social Times

Author: Jo Robinson

Published On: 20th Jan 2014 - Last modified: 22nd Mar 2017
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