Social Customer Service Summit 2014 248 Filed under - Archived Content THE DATE: 13 May (conference) and 14 May (workshop) THE LOCATION: River Rooms, Millbank, London (conference). Quo Vadis, Soho (workshop) THE DETAILS: Featuring speakers from eBay, Citibank, Nokia and covering topics such as contact centre integration, social media monitoring, CSAT measurement and staff training, plus a 1-day strategy workshop hosted by Martin Hill-Wilson, #SCSS14 is a must-attend event. Topics we’ll be covering: Defining your Social Customer Service Strategy Creating a Multi-channel Social Service Strategy Integrating Social Media into the Contact Centre Facebook for Customer Service Providing Customer Care on Twitter Customer Service on Niche Social Networks How to Identify, Motivate and Reward Advocates Agents or Community Managers? Metrics for Success in Social Customer Service. Creating a Successful Peer-to-peer Support Community Speakers: Frank Eliason, Citibank (live from New York) Martin Hill-Wilson, author of ‘Delivering Effective Social Customer Service’ Delfin Vassallo, Nokia Maria McCann, Aurora Ronan Gillen, eBay Carolyn Blunt, Real Results Training Jemima Gibbons, Social Media Strategist Rod Sheriff, Truphone Luke Brynley-Jones, Our Social Times Price: Conference £295, workshop £395, workshop and conference £595. Corporate offer: buy two two-day tickets and get third free. THE ORGANISERS: Our Social Times Author: Jo Robinson Published On: 20th Jan 2014 - Last modified: 22nd Mar 2017 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter